Personal VIP Agent

Company Description:

RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment

Who We Are:

An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.

Always Pushing the Boundaries? You Already Belong at RISK!

Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics.

Our VIP players expect a personal-manager level of service: fast responses, attention to detail, and someone who's genuinely on their side. We're looking for a VIP Account Manager to be exactly that person for them — someone who runs personal communication, offers the right conditions at the right moment, and retains loyalty even where others would lose the client.

This is a role for someone who can combine empathy and analytics: sense the client while also seeing the numbers, activity patterns, and growth opportunities behind them.

What your work will look like

• Personal management of VIP and pre-VIP clients across calls, chats, email, and messengers in a consistent communication style and in the client's language (Turkish);

• Building long-term relationships: you reach out first at the right moment — a big win or loss, a birthday, a drop in activity — rather than just responding to incoming requests;

• Individual work with each client: account analysis, activation and reactivation plans, and finding ways to improve their experience;

• Negotiating personal conditions — limits, cashback, exclusive bonuses — within the framework agreed with the company;

• Handling difficult situations: payout delays, bonus disputes, failed deposits and withdrawals — while keeping the client loyal;

• Impacting key metrics: growing your clients' deposits and turnover, and meeting individual and team targets.

What matters to us (required)

• Turkish — C1;

• Russian — B2;

• English — B1 or higher;

• 1–2 years of experience working with VIP clients;

• Experience in personal communication with VIP clients across several channels at once (WhatsApp, Telegram, calls, email) while maintaining a consistent style;

• Discipline and punctuality: readiness to meet response-time SLAs for VIP players;

• Proactivity: the ability to initiate contact at the right moment, not just react.

Nice to have

• Confident work with CRM systems;

• Knowledge of bonus mechanics and promo tools: wager, cashback, freebets, personal limits;

• Conflict de-escalation skills (payout delays, bonus disputes) while retaining loyalty;

• Experience negotiating personal conditions with clients.

Additional Information

Our Benefit Cafeteria is Packed with Goodies:

• Children Allowance

• Mental Health Support

• Sport Activities

• Language Courses

• Automotive Services

• Veterinary Services

• Home Office Setup Assistance

• Dental Services

• Books and Stationery

• Training Compensation

• And yes, even Massage!

Ready to Take the Leap?

Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality.

At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.