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Zoom CX SME

Sky Systems, Inc. (SkySys)

Role overview

Qualifications

  • Zoom CX certification
  • Extensive integration experience
  • Experience with Intelligent Virtual Agents (IVA)
  • Experience in AI-driven customer experience enhancements

Responsibilities

  • Build a proof of concept (POC) in Zoom CX
  • Validate integrations with backend applications
  • Validate interoperability with Teams
  • Demonstrate Zoom Contact Center capabilities

About the company

Sky Systems, Inc. (SkySys) logo

Sky Systems, Inc. (SkySys)

IT Services & IT Consulting

Sky Systems, Inc. (DBA SkySys) is a technology consulting firm based out of Research Triangle Park, North Carolina, United States. SkySys specializes in Recruitment & Staffing, 24/7 On-Site & Remote Services, Managed Services Provider (MSP), Cisco Select Certified Partner and Dell Technology Partner, Contact Center Solutions (Cisco, Avaya, Genesys), Web Solutions, and other services. ​ SkySys currently works with clients across the United States and Canada. Our list of clients include top Fortune 500 companies in various industries – Financial Services, Banking, Pharmaceutical, IT Service Providers, Healthcare, Oil & Gas, Government, Consulting and Outsourcing, Telecommunications, Insurance, Aerospace, Semiconductors, and many more.

Company details

Company typeStartup
IndustryIT Services & IT Consulting
Company size11 - 50

Links

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Job description

Role: Zoom CX SME
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 8+months
Work Hours: EST
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote (Candidates can work from anywhere in USA)

Primary objectives: Build a proof of concept (POC) in Zoom CX, which demonstrates/proves the following:
-Validate integrations with backend applications.
-Validate interoperability with Teams.
-Demonstrate Zoom Contact Center capabilities.
Zoom CX certification with extensive integration experience required.
Focus on. Intelligent Virtual Agents (IVA)
Expanded self-service automation
Additional AI-driven customer experience enhancements
Success in POC would mean project for migration to Zoom CX

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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