Director, Account Management

This position reports to: Vice President, Customer Success & Strategy

Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture

This Director, Account Management will be responsible for managing a portfolio of key accounts and leading the account management segment. They will be responsible for planning, implementing and generating success through activity and performance based KPIs. Planning and coordinating activities with Account Managers to help maintain and enhance customer relationships while meeting personal, organizational and operational objectives.

At Atlas Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Account Management is between $130,000 and $140,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Responsibilities and Duties: 

• Provide leadership and guidance to a team of account managers 
• Set annual team goals, objectives and KPIs
• Conduct one-on-ones with staff to review performance towards goals and develop professional and career growth
• Identify, develop and conduct training for account management department working in collaboration with each market leader
• In collaboration with the leadership team, plan and implement company and department procedures and systems to maximize operating efficiency
• Lead departmental projects for process improvement and marketing enhancements, i.e. white papers, case studies, references
• Provide ongoing reporting of department performance
• Continuous use of suppliers to help maintain and grow global network
• Liaise with other Atlas departments to ensure achievement of company and customer objectives
• Maintain a portfolio of key accounts 

Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Strong financial acumen and analytical mindset for leveraging key drivers of profitability
• Excellent written and verbal presentation skills
• Excels in a team environment, liaising across divisions with minimal supervision
• Ability to drive change, and demonstrate personal adaptability and flexibility
• Exceptional relationship building skills
• Problem solving abilities and decision-making skills
• Excellent organizational skills with keen attention to detail 
• Ability to independently plan, manage and deliver multiple concurrent projects with competing deadlines

Core Competencies: 

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

• Initiative and Creativity
• Judgement
• Cooperation / Teamwork 
• Quality of Work
• Reliability 
• Support of Diversity

Managerial Competencies: 

Managerial Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

• Engagement
• Management Excellence
• Values and Ethics 
• Strategic Thinking
• Resource Management 

Education and/or Experience:

• 5+ years of Travel Management (TMC) experience
• Proven success in managing people
• New England-based residence preferred

PC Skills:
General working knowledge of the following: Internet searching, Google Workspace, MS Office (e.g., MS Word, Excel, PowerPoint), MS Outlook, CRM tool (Hubspot, Salesforce).

Language Skills: 
Ability to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customers, clients and other employees of the organization. 

Physical and Mental Demands: 

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication devices and other office equipment for prolonged periods of time throughout the work day.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require the ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
• Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel:

• Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.