Role overview

Qualifications

Bachelor’s degree required, biology or related discipline preferred
1+ year of experience in sales support, inside sales, or customer service required
Outstanding organizational skills with the utmost attention to detail
Exceptional communication skills and professional presence

Responsibilities

Confer with customers by phone, email and live chat in a timely, friendly and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments
Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience
Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly
Take ownership of customer database; research accounts, identify key players and generate interest

Key facts

Remote from: Switzerland
Full time
Junior (1-2 years)
Account Manager
French, German

Hard skills

Customer Relationship Management

Other skills

Customer Service
Communication
Organizational Skills
Problem Solving
Multitasking
Teamwork
Self-Motivation

About the company

ELP Consult Ltd.

Staffing & Recruiting

ELP is a global boutique firm providing bespoke search services as well as strategic human capital consulting solutions to a variety of client organisations. With offices in the United Kingdom, the United States and China (Hong Kong and Shenzhen), ELP partners with a broad range of clients including multinational corporations and local companies specialising in the Innovation and technology, telecommunications, alternative investment and private wealth management industries.

Company details

Company typeStartup

IndustryStaffing & Recruiting

Company size11 - 50

Links

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Job description

The company is a worldwide leader in developing andmanufacturing recombinant proteins. We are committed to excellence in providingquality products and services and accelerating the process of targettherapeutic development. We are looking for an Account Manager to support salesand customer service in the Euro region. In this position, you will ensure thatall customer needs are promptly addressed while exercising the highest level ofcustomer service. A qualified candidate must have passion for excellence and beeager to advance in high energy and goal driven culture.

Responsibilities

Confer with customers by phone, email and livechat in a timely, friendly and professional manner and provide informationabout products and services, take and enter orders, and obtain details ofinquiries or comments.
Build a rapport and long-lasting relationshipwith customers and provide innovative solutions to their needs and challengesalong with exceptional customer service experience.
Collaborate with internal functions to ensurecustomer requests and questions are handled appropriately and promptly.
Take ownership of customer database; researchaccounts, identify key players and generate interest
Solicit with commercial team sales leads fromcustomer phone calls.
Assist with marketing data collection andcampaigns.
Perform customer support projects and otherduties assigned.

Requirements

Qualifications

Bachelor’s degree required, biology or relateddiscipline preferred
1+ year of experience in sales support, insidesales, or customer service required
Outstanding organizational skills with theutmost attention to detail
Exceptional communication skills andprofessional presence
Innovative problem solver, results minded andsolution focused
Effective team player with the ability to workindependently
Highly organized and able to efficientlymultitask
Passion to positively promote and drive successon company initiatives
As an international company, we require Englishas an asset. Knowledge of French or German is an advantage.

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