Executive Travel Advisor

This position reports to: Manager Operations

Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.

The Executive Travel Advisor will provide dedicated, high-touch, and elite travel services for the CEO of a key account. This role is strictly for an exceptionally experienced advisor comfortable working with C-Suite and executive administrators and capable of managing complex, global logistics in a fast-paced environment where high-stakes decision-making and composure under extreme pressure are daily requirements.

Supporting the CEO and executive administrator of a leading biotech firm, this position demands the management of a highly volatile international schedule. Frequent, last-minute changes are the norm, necessitating precise coordination with internal executives and critical stakeholders across multiple time zones.

As a Non-Exempt role, this position operates within the defined schedule, with after-hours coverage handled by our internal team; however, the ability to work mandatory overtime is required to manage high-stakes, time-sensitive travel logistics and schedule changes.

Success requires deep expertise in international corporate travel, mastery of Sabre, and an uncompromising, anticipatory approach to service, given the high-stakes nature of the role.

Hours: Monday - Friday 8:30 am - 5:30 pm ET (one-hour unpaid lunch).

Responsibilities and Duties:

●    Proactively manage and align complex international travel itineraries with the dynamic schedules of senior executives and external stakeholders

●    Coordinate and book air, rail, car, and chauffeured transportation for domestic and international travel, ensuring accuracy and efficiency

●    Oversee end-to-end travel planning exclusively for the CEO, delivering seamless, high-touch service

●    Execute detailed international travel arrangements, including visas, documentation, and multi-leg itineraries

●    Coordinate complex global logistics, including ground transportation in international markets

●    Ensure strict adherence to corporate travel policies while supporting executive-level needs

●    Optimize downtime during fluctuating travel periods by supporting additional team initiatives and operational tasks

●    Monitor all travel activity in real time, including reconfirming flights, hotels, and transportation to mitigate disruptions

●    Coordinate personal and leisure travel logistics for the CEO’s family, serving as liaison to specialized advisors (e.g., cruise and destination experts)

●    Apply creative problem-solving to recommend alternative solutions and enhance the overall travel experience

●    Maintain a consistently proactive and consultative approach across all interactions and bookings

●    Leverage company-supported tools and systems, including Sabre GDS, Booking Builder, Groundspan, rate desks, disruption dashboards, and online booking platforms

●    Ensure strict confidentiality while complying with security standards and PCI requirements

●    Interpret and validate fare quotes across multiple sources, including GDS, online platforms, and consolidators

●    Promote preferred vendors and adhere to account-specific travel programs and partnerships

●    Stay current on industry trends, vendor updates, and new travel products to provide informed recommendations

●    Meet and exceed service level agreements (SLAs), including response times, quality standards, and proper use of profiles and quality control   systems

●    Complete required annual training and continuously develop professional expertise

●    Deliver exceptional, above-and-beyond customer service while documenting value-added contributions

●    Maintain a high level of professionalism in all interactions with clients and colleagues 

●    Demonstrate flexibility, including availability for overtime and occasional travel as needed

Skills/Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

●    Demonstrate the ability to work both independently and collaboratively within a team environment

●    Advanced proficiency in Sabre GDS 

●    Excellent verbal and written communication skills

●    Strong global geography knowledge and ability to leverage geographic resources effectively

●    Proficient in Google Workspace (Docs, Sheets, Calendar, etc.)

●    Strong problem-solving and critical-thinking abilities

●    Highly detail-oriented with exceptional organizational skills and follow-through 

●    Maintain composure and effectiveness in high-pressure situations

Core Competencies: 

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

●    Initiative and Creativity

●    Judgement

●    Cooperation / Teamwork 

●    Quality of Work

●    Reliability 

●    Support of Diversity

Education and/or Experience:

●    Minimum of 8 years Corporate Travel Advisor experience

●    Minimum of 5 years C-Suite Executive Travel Advisor experience

PC Skills: 

Internet searching, Google Workspace, industry tools

Language Skills: 

Ability to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customers, clients and other employees of the organization.

Physical and Mental Demands: 

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

●    Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.

●    Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.

●    Requires ability to move about to access file cabinets, office equipment, etc.

●    Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day.

●    Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.

●  Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require the ability to receive detailed information through oral communication, in    person or via telephone, and to make fine distinctions in sound.

●    Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.

●    Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.

●    Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel (for positions requiring travel):

 Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a remote environment.