Operations Coordinator (After Hours Support) | Remote at JWay Group

Work Arrangement: Remote
Work Schedule: US Daytime / PH Night Hours
Location: Remote

Job Summary

We are seeking a proactive and resourceful Operations Coordinator to support U.S daytime operations during PH night hours. This is a coordination-heavy role where you will act as the first point of contact for client inquiries, manage incoming requests, and help keep operational workflows moving while the daytime team is offline.

This is not a deep analytics role. You will focus on triaging requests, coordinating with internal teams, tracking open items, communicating clear updates, and preparing detailed handover notes. The ideal candidate stays calm under pressure, communicates honestly, and takes initiative when information is incomplete or timelines are unclear.

Key Responsibilities

• Act as the main point of contact for operational questions and client inquiries during assigned hours
• Triage incoming requests in real time and determine what to resolve, escalate, or defer
• Manage multiple open threads while maintaining clear visibility on status and next steps
• Coordinate with internal teams to identify issue owners and follow through until resolution
• Review dashboards, reports, and internal tools to spot issues or inconsistencies
• Support QA tasks, including workflow checks, conversation reviews, and business case analysis
• Maintain clear handover notes using Slack, Monday.com, and internal documentation
• Communicate timelines, blockers, and updates clearly to clients and internal stakeholders

Experience Requirements

• 2-3 years of experience in operations, customer support, project coordination, or a related role
• Experience handling client inquiries, internal coordination, or workflow tracking is an advantage
• Comfortable working independently during PH night hours
• Experience in a fast-paced or startup environment is a plus

Technical Skills

• Proficiency with Word, Excel, Slack, Monday.com, and collaboration tools
• Working comfort with dashboards, reports, and basic data review
• Ability to identify anomalies, inconsistencies, or issues in operational workflows
• Strong documentation and handover writing skills

Abilities

• Strong written and verbal English communication skills
• Ability to prioritize under pressure when multiple requests come in at once
• Sound judgment to decide what needs action, escalation, or handover
• Proactive mindset with the ability to unblock issues independently
• Comfortable working with incomplete or changing information
• Detail-oriented, reliable, and accountable
• Calm, professional, and respectful when handling client and internal updates

Nice-to-Have

• Experience supporting U.S clients or offshore operations
• Exposure to QA checks, workflow monitoring, or client support
• Experience working with evolving processes in a startup environment

Application Process

If you are a proactive coordinator who communicates clearly, stays organized under pressure, and enjoys helping teams stay on track, we encourage you to apply. Only qualified candidates will be contacted.

JWay Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and supportive workplace for all.