AppFolio & Aptly Specialist | Property Manager at OurAssistants

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect U.S.-based property management companies with highly skilled virtual professionals who help streamline operations and improve resident and owner experiences. We are committed to building reliable remote teams that support long-term operational success. Learn more at ourassistants.com.

About the Role

We are seeking an experienced Assistant Property Manager (APM) / General Property Manager (GPM) to support day-to-day operations for U.S.-based property management clients.

The ideal candidate has hands-on experience managing leasing, maintenance coordination, tenant communication, and property operations using AppFolio and Aptly. This role requires someone highly organized, proactive, and capable of handling multiple responsibilities in a fast-paced remote environment.

Key Responsibilities

Property Management Operations

• Support end-to-end property management operations for residential portfolios.
• Manage leasing workflows including applications, approvals, renewals, move-ins, and move-outs.
• Maintain accurate records, reports, and documentation within property management systems.

Tenant & Owner Communication

• Respond to tenant and owner inquiries professionally and promptly.
• Coordinate communication regarding leases, maintenance, billing, and property updates.
• Ensure excellent customer service and issue resolution.

Maintenance Coordination

• Handle maintenance requests and dispatch vendors as needed.
• Follow up on work orders to ensure timely completion and resident satisfaction.
• Coordinate with vendors and contractors regarding scheduling and updates.

Systems & Administrative Support

• Maintain workflows and task management within AppFolio and Aptly.
• Generate reports, update records, and support operational tracking.
• Assist with compliance, notices, and property-related documentation.

Qualifications & Requirements

• Proven experience in U.S. property management.
• Strong hands-on experience with AppFolio and Aptly (required).
• Solid understanding of leasing, maintenance coordination, and resident support workflows.
• Strong communication, multitasking, and organizational skills.
• Detail-oriented, proactive, and able to work independently in a remote environment.
• Experience handling multiple properties or portfolios is preferred.

Additional Requirements

• Must be currently residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.

Compensation and Benefits

• Competitive salary based on experience
• Permanent remote setup
• Ongoing training and professional development opportunities
• Supportive and collaborative work environment