E-commerce VA at OurAssistants

Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect e-commerce and service-based businesses with highly skilled virtual professionals who help streamline operations, improve customer experience, and support business growth. We are committed to creating a collaborative and growth-oriented remote work environment for our team members. Learn more at ourassistants.com.

About the Role

We are seeking a proactive and detail-oriented E-Commerce Virtual Assistant to support daily operations for online stores and e-commerce brands. This role involves customer support, order management, product listing updates, administrative support, and coordination across various e-commerce platforms.

The ideal candidate has experience working with online stores, understands e-commerce workflows, and can efficiently manage multiple tasks in a fast-paced environment.

Key Responsibilities

Customer Support

• Respond to customer inquiries via email, chat, social media, or support platforms.
• Handle order concerns, tracking requests, returns, refunds, and general product inquiries.
• Deliver professional and customer-focused support to maintain positive customer experiences.

Order & Store Management

• Process and monitor orders through Shopify, Amazon, WooCommerce, or similar platforms.
• Update order statuses, tracking information, and customer records.
• Coordinate with fulfillment teams or suppliers regarding shipping and delivery concerns.

Product Listing & Inventory Support

• Upload and update product listings, descriptions, pricing, and images.
• Monitor inventory levels and report stock concerns.
• Assist with catalog organization and product categorization.

Administrative & Operational Support

• Maintain accurate records, reports, and documentation.
• Assist with data entry, spreadsheets, and workflow tracking.
• Support promotions, product launches, and marketing initiatives when needed.

Social Media & Content Support

• Assist with social media scheduling and content posting.
• Coordinate basic graphics or marketing assets using Canva or similar tools.
• Monitor comments and messages on social platforms when needed.

Qualifications & Requirements

• Minimum 1–2 years of experience in e-commerce support or virtual assistance.
• Experience with platforms such as Shopify, Amazon Seller Central, WooCommerce, Etsy, or similar.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Google Workspace, Microsoft Office, and spreadsheets.
• Experience with customer support platforms such as Gorgias, Zendesk, or Freshdesk is a plus.
• Familiarity with Canva or basic content creation tools is preferred.
• Ability to work independently and proactively in a remote environment.

Additional Requirements

• Must be currently residing in the Philippines or Latin America.
• Must have a stable internet connection and a remote-ready workstation.

Compensation and Benefits

• Competitive salary based on experience
• Permanent remote work setup
• Opportunities for training and career growth
• Supportive and collaborative work environment