🚀 About the Role Valorx is looking for a highly organized and proactive Workflow Specialist to ensure Wave customers successfully go live with Valorx Grids and Matrices.
This role owns the customer journey from initial configuration through collaborative reviews and solution walkthroughs, deployment, and successful go-live. You will work closely with customers and will be supported by Product specialists’ teams to ensure smooth execution and effective use of Wave features.
This is a fast-paced, multi-customer environment requiring structure, follow-through, and confidence.
📄 Please upload your resume in English when applying.
Serve as the trusted Wave expert for the customer — providing clarity, confidence, and proactive guidance so they feel fully supported at every stage of implementation.
Coordinate UAT, milestones, and environment transitions to ensure smooth and timely go-live.
Stay up to date on new Wave features and enhancements
Help customers apply new capabilities to solve business workflows
Escalate structured feedback and recurring issues internally
4️. Customer Champion
Schedule and lead customer touchpoints
Drive decisions and action items after every meeting
Ensure customers feel supported and confident throughout implementation
Become a trusted point of contact during onboarding
🧠 Required Skills & Qualifications Must Have
Strong verbal and written communication skills
Highly organized and detail-oriented
Comfortable leading customer calls
Proactive, confident follow-up mindset
Ability to manage multiple parallel projects
Strong time management skills
Preferred
Basic knowledge of SaaS setup and administration (Salesforce will be a plus)
Experience in SaaS onboarding, implementation, or customer success
Experience working with North American customers
CRM familiarity (Salesforce preferred)
We are open to training the right candidate on Wave and deeper Salesforce concepts. Note : This role is open and available remote only to candidates based in LATAM (Latin America).
