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Claims Research Specialist

Role overview

Qualifications

  • Ability to positively interact with customers
  • Strong analytical skills
  • Data entry proficiency
  • Effective communication skills

Responsibilities

  • Verify that data is accurate and complete
  • Analyze and research information to determine the correct party is being billed
  • Record claim information via data entry into CMR's customized software applications
  • Respond to client and potential responsible party requests for information via email and telephone

Key facts

Hard skills

Other skills

  • Research
  • Information Processing
  • Communication
  • Customer Service
  • Teamwork

About the company

Claims Management Resources, Inc. (CMR) logo

Claims Management Resources, Inc. (CMR)

Utility companies and departments of transportation struggle to recoup costs associated with repairs when their facilities are damaged. Often, these organizations are overwhelmed by claims volume, are short on personnel, and/or they don’t have the expertise or tools to effectively maximize recovered dollars. As a result, organizations leave millions of dollars on the table they rightfully deserve. CMR is a nationwide provider of claim recovery services. In 35 years, we’ve handled nearly 1,200,000 claims totaling over $1,000,000,000. We own the invoicing and recovery process so our customers can focus on their core competency of providing services for their customers. To discuss your claims recovery process, visit us at https://www.cmrclaims.com .

Company details

Company typeSME
Company size51 - 200

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Job description

Who We Are 

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

 

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success

 

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance. 

 

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere. 

 

Who We’re Looking For 

We’re looking for someone  who can positively interact with our customers, potential responsible parties, as well as other employees.  As a Claims Research Specialist, we expect you to process utility property and damage claims in accordance with CMR's established guidelines and procedures. 

 

On a Typical Day, You'll

  • Verify that data is accurate and complete
  • Analyze and research information to determine the correct party is being billed
  • Record claim information via data entry into CMR's customized software applications
  • Respond to client and potential responsible party requests for information via email and telephone
  • Communicate with co-workers, management, and clients in a courteous and professional manner 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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