Role overview

Qualifications

Comfortable handling inbound calls and providing positive customer interactions
Ability to record First Notice of Loss (FNOL) claims accurately
Strong communication skills and professional demeanor in customer interactions
Residency in the United States (US-based) and eligible to work in the United States

Responsibilities

Answer and manage inbound calls from customers in a professional, courteous manner
Collect, document, and record FNOL details to initiate damage claims
Provide high-quality customer service and positively interact with customers and other parties involved in a claim
Follow established processes and service level targets to ensure accurate and timely FNOL processing

Key facts

Remote from: California (USA), Illinois (USA), North Carolina (USA), Oregon (USA), Washington (USA), United States
Full time
Customer Support
English

Hard skills

Call Center Experience Inbound Calls Communications Systems Service Level Operational Efficiency Customer Engagement

Other skills

Time Management
Communication
Teamwork
Communication

About the company

Claims Management Resources, Inc. (CMR)

Utility companies and departments of transportation struggle to recoup costs associated with repairs when their facilities are damaged. Often, these organizations are overwhelmed by claims volume, are short on personnel, and/or they don’t have the expertise or tools to effectively maximize recovered dollars. As a result, organizations leave millions of dollars on the table they rightfully deserve. CMR is a nationwide provider of claim recovery services. In 35 years, we’ve handled nearly 1,200,000 claims totaling over $1,000,000,000. We own the invoicing and recovery process so our customers can focus on their core competency of providing services for their customers. To discuss your claims recovery process, visit us at https://www.cmrclaims.com .

Company details

Company typeSME

Company size51 - 200

Links

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Job description

Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon.

Who We Are

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We’re Looking For

We’re looking for someone comfortable receiving inbound calls who can positively interact with our customers. As an First Notice of Loss (FNOL) Representative I, we expect you to provide quality inbound communication services while recording First Notice of Loss (FNOL) claims. These FNOL claims are used to report damage to our client’s property.

Tiered Support Bonus System

The following bonus structure is based on total fees generated across CMR during the month. Bonuses are paid per pay period on the paycheck following the period in which it is earned. This is additional money earned for doing your job!

Level 1 = $105
Level 2 = $150
Level 3 = $205

FNOL Incentive Program

This program is specifically for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to CMR’s tiered support bonus system.

The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, $10 is earned.