BAHS033 - Reference Coordinator - International Remote

Overview:

British American Household Staffing (BAHS) is seeking a detail-oriented and highly professional Reference Coordinator to join our remote team. This role is central to the integrity of our placement process, and the right person will take genuine ownership of it.

We are seeking candidates with direct experience working in a private household — whether as a nanny, housekeeper, house manager, or a similar role. That firsthand understanding of the private service world is essential. You know what to listen for, how to frame a question, and how to read between the lines of what a reference is and isn’t saying.

This is a fully remote role designed for international candidates who are available to work US business hours. You will collaborate closely with our Placement Specialists and Talent Acquisition team, and you will be expected to communicate clearly, consistently, and professionally in written and spoken English.

Responsibilities:

• Conduct thorough reference checks for domestic staffing candidates across a wide range of roles
• Reach out to references via phone and email in a timely, professional manner
• Ask structured, role-relevant questions and probe thoughtfully for complete and honest feedback
• Document reference conversations accurately and in detail within our Applicant Tracking System
• Flag any concerns, inconsistencies, or gaps
• Maintain organized reference records and ensure all documentation is complete
• Follow up with unresponsive references and use good judgment about escalation
• Communicate professionally with candidates when additional reference information is needed
• Contribute to improving reference check templates, questions, and processes over time
• Support the recruiting team with other administrative tasks as needed

Qualifications:

• Direct experience working in a private household — as a nanny, housekeeper, house manager, or similar role — is strongly preferred
• Exceptional written and verbal English skills; communication is a core function of this role
• Warm, professional phone presence with the ability to build rapport quickly
• Strong listening skills and the ability to ask thoughtful, probing follow-up questions
• Highly detail-oriented with a commitment to accurate documentation
• Tech-savvy and comfortable learning new systems; experience with a CRM or ATS is a plus
• Organized, self-directed, and able to manage multiple reference requests simultaneously
• Discreet and trustworthy when handling sensitive and confidential information
• Comfortable working across time zones and maintaining responsiveness during US business hours
• Prior experience in recruiting, HR, or a coordination role is a plus but not required
• Comfortable using AI tools to support research, communication, and documentation; prior experience with AI-assisted workflows is a plus

Requirements:

• Direct experience working in a private household as a nanny, housekeeper, house manager, or in a comparable role
• Excellent spoken and written English
• Reliable high-speed internet and a dedicated, quiet home workspace
• Must provide your own laptop and equipment; BAHS does not supply hardware for this role
• Availability to work US business hours (Eastern or Central time)
• Willingness to handle highly confidential candidate and client information with discretion
• Comfort working in a fast-paced environment with shifting priorities and varying volume

Salary and Benefits:

• Hourly rate, based on experience and country of hire, is competitive and reflective of the international nature of this role
• This is an independent contractor role with no benefits
• Full-time, approximately 40 hours per week
• Flexible schedule within US business hours, Monday-Friday
• Fully remote