Transaction Coordinator

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Transaction Coordinator is responsible for managing loan files from application through closing. This position pulls and analyzes credit applicant information and reviews income and asset documents.  As a member of the sales team, the Transaction Coordinator requests and obtains referrals from current and potential company clients.

Job Responsibilities:
• Primary contact and liaison between clients, Branch Manager, Branch Sales Manager and/or assigned Loan Originator(s).
• Review documentation received within 24 hours of receipt for discrepancies, omissions, verified income calculation, asset verification and Encompass updates based on verified information; immediately notify Loan Originators of discrepancies found on documentation.
• Track all requested documents in Encompass.
• Collaborate with Loan Originators in resolving problems in files and documents.
• Run DU, stacks and submits files, requests and clears conditions.
• Efficiently meet deadlines while maintaining multiple assignments/projects.
• Provide superior customer service both internally and externally.
• Communicate with both borrowers and realtors.
• Available to work varying hours and overtime if needed.

Qualifications and Skills:
• High School diploma or equivalent.
• 1 year of experience, preferred.
• Experience in current conventional fixed and ARM, HELOC and construction mortgage loan processing or origination experience, preferred.
• Knowledge of RESPA and all mortgage and consumer lending regulations and loan documents, preferred.
• Encompass experience, required.
• State and Federal NMLS License, desired.
• Excellent communication and collaboration skills.
• Proficient in DU, LP, Microsoft Office & Windows.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.