Loan Processor

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Processor is responsible for providing quality customer service by obtaining documentation necessary for loan underwriting and ordering third-party documentation through direct communication with customers and/or Loan Officers. This role provides proper disclosures when required by applicable local, state, and federal regulations.

Job Responsibilities:

• Perform a thorough review and analysis of borrowers’ credit, employment, income, and assets as required by the applicable loan program prior to submission to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Complete the required loan checklist.
• Review applications and supporting documentation for completeness and accuracy, identify items requiring further evaluation, and prepare files for underwriting review.
• Communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with third-party vendors to obtain property surveys, flood certifications, title commitments, and payoff information.
• Monitor vendor orders and supporting documentation to ensure required invoices and records are received and accurately filed within the applicant's electronic record.
• Assist with set-up of loans, including self-employed files and specialty products.
• Document all communication related to the loan application in the conversation log.
• Assist Closing, Secondary Marketing, and Loan Servicing teams to obtain and clear outstanding suspense items from CrossCountry Mortgage investors.
• Prepare and distribute required revised Loan Estimates and the initial Closing Disclosure in accordance with applicable policies, procedures, and regulatory requirements.
• Available to work varying hours and overtime if needed.

Qualifications and Skills:

• High School Diploma or equivalent.
• 5+ years of residential mortgage processing experience.
• Experience with Encompass.
• Knowledge of RESPA regulations and other mortgage and consumer lending regulations, including, but not limited to, Regulation Z and Regulation B requirements and loan documentation, preferred.
• Knowledge of DU, LP, Microsoft Office, and Windows.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time management skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.