Content Designer

Role Overview
The Content Designer is responsible for executing clear, concise, and user-centered product copy across onboarding experiences.
This role focuses on high-quality microcopy and UX writing, translating strategy into real product experiences while partnering closely with the AI Content Strategist.

You will:

• Write and ship onboarding content across platforms (ServiceNow/Workday)
• Ensure consistency, clarity, and usability across all user touchpoints
• Support early-stage AI experiences by testing and refining content outputs

• Write and maintain product copy, including:
  • UI microcopy (labels, tooltips, errors, confirmations)
  • Emails and notifications
  • Task flows and onboarding steps
• Ensure consistency across channels and user states

• Ship content quickly and iterate based on feedback and product signals
• Apply established content frameworks and guidelines
• Identify and resolve gaps, inconsistencies, and edge cases

• Partner with Content Strategist, Product Designers, and PMs
• Document patterns and reusable content approaches
• Contribute to lightweight style guides and content standards

• Test and refine AI-generated content outputs
• Flag issues related to tone, clarity, and edge cases
• Contribute example content for AI training and prompting

• 3+ years in UX writing or content design (product-focused)
• Portfolio required (must include product UX writing samples such as onboarding flows, UI microcopy, or system messages)
  • Microcopy
  • Onboarding flows
  • Notifications/emails
• Strong writing speed and adaptability in fast-moving environments
• Experience working within established frameworks and guidelines

• Exposure to AI products or prompt-based content
• Experience with onboarding or lifecycle journeys
• Familiarity with ServiceNow or Workday

• High-quality, consistent onboarding content shipped across platforms
• Reduced friction and user confusion in onboarding flows
• Clear, reusable content patterns documented for team use
• Improved clarity and trust in both static and AI-driven content

• Excellent English writing skills (must be strong and precise)
• Experience working in product-led environments
• Comfortable with ambiguity and rapid iteration
• Strong collaborator in distributed teams

• Pure marketing or long-form writing background
• Limited product or UX exposure
• Slow execution or reliance on perfect briefs
• Weak attention to detail in microcopy