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Customer Account Manager

Role overview

Qualifications

  • 3-5 years of B2B SaaS sales experience
  • Experience managing and growing existing accounts
  • Excellent communication, negotiation, and presentation skills
  • Proficiency in CRM software and Microsoft Office suite

Responsibilities

  • Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay’s solutions
  • Partner closely with Customer Success Managers to execute strategic account plans that drive customer outcomes
  • Engage finance, accounting, and IT executives to understand their priorities and challenges
  • Lead the commercial motion within accounts, including opportunity identification and commercial negotiation

Key facts

Other skills

  • Negotiation
  • Relationship Building
  • Communication
  • Organizational Skills
  • Problem Solving
  • Curiosity

About the company

Versapay logo

Versapay

Digital Payments & Money Transfer

The first Collaborative Accounts Receivable Network. Our AR automation solutions and next-generation B2B payments network make billing and payments easier for enterprises, increasing efficiencies, accelerating cash flow, and dramatically improving the customer experience. Based in Toronto with offices in Atlanta, Cleveland, Baltimore, LA, and Las Vegas, Versapay is owned by Great Hill Partners, a Boston-based technology investment firm.

Company details

Company typeScaleup
IndustryDigital Payments & Money Transfer
Company size201 - 500

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Job description

About Versapay ðŸš€

Versapay turns accounts receivable (AR) into a competitive advantage.

Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.

Think you might be the next Veep to join? Read on!!




The world of consumer payments has been completely transformed, yet the B2B payments space 
remains outdated, dominated by manual processes, spreadsheets, and the friction of paper checks. This inefficiency costs businesses countless hours and billions of dollars annually. 
 
Versapay isn’t just improving old methods—we’re building the future of B2B payments. Our platform is the industry’s first network connecting businesses with their customers in a unified digital experience. We automate the entire accounts receivable process, eliminate payment friction, and dramatically accelerate cash flow for our clients. 
 
We are a market leader with a proven product and a rapidly growing customer base of over 5M 
businesses. Our mission is to shift the B2B world from painful, manual billing and payments to a modern, networked, and intelligent ecosystem. 
 
How you'll make a huge impact here - and on your career:
 
This is your opportunity to step into a growth-focused role at the intersection of fintech, payments, and customer success. As a Customer Account Manager, you’ll partner with senior finance, accounting, and IT leaders, guiding them through their ongoing digital transformation journey while expanding their use of Versapay’s payments and AR automation solutions. 
 
Rather than the traditional hunt, you’ll own and grow a portfolio of existing customers, building long-term relationships, identifying new value opportunities, and collaborating closely with Customer Success Managers to unlock expansion. You’ll have deep support behind you—CSMs, Product Experts, Solution Consultants, and even our leadership team—ensuring you’re set up to deliver meaningful outcomes for customers and measurable growth for Versapay. 
 
Join us and help our customers scale smarter while accelerating your career in one of the most impactful areas of fintech. 

What you'll do:
  • Own and grow a portfolio of existing customers, identifying opportunities to expand adoption of Versapay’s payments, AR automation, collaboration, and cash application solutions. 
  • Partner closely with Customer Success Managers to develop coordinated account strategies  and execute strategic account plans that drive customer outcomes and revenue growth. 
  • Engage finance, accounting, and IT executives to understand their priorities, challenges, and transformation goals—positioning Versapay as a critical partner in increasing efficiency and accelerating cash flow. 
  • Lead the commercial motion within your accounts, including opportunity identification, qualification, value articulation, proposal development, and commercial negotiation. 
  • Serve as the primary point of contact for all sales-related activities, ensuring customers have a seamless experience throughout the expansion cycle. 
  • Track and forecast pipeline activities, providing reliable updates to management and ensuring full visibility across customer stakeholders. 
  • Collaborate cross-functionally with Product, Marketing, Solutions Consulting, and Implementation to bring the right expertise to each opportunity. 
  • Act as a trusted advisor, teaching best practices, uncovering inefficiencies, and recommending tailored solutions that reduce manual work, strengthen controls, and increase the speed and volume of payments. 

  • What you'll bring to the team:
  • 3-5 years of B2B SaaS sales experience - bonus points for previous experience in a tech startup selling into finance and exposure to accounting. 
  • Experience managing and growing existing accounts, with a strong focus on relationship building and client retention. 
  • Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively. 
  • Able to close mid-market deals without executive sponsorship. 
  • A competitive attitude with an aptitude for developing your own business opportunities and seeing them through to final sale. 
  • Strong track record of success crushing sales quotas and comfortable closing deals with an average selling price of $50K+. 
  • Great energy that people gravitate toward and are able to sell the vision of digital transformation in the invoice-to-cash process to create a customer-centric experience for our clients’ end-customers. This is both an emotional sale for an innovative solution with your Technical Users and Buyers and a rational one that delivers great ROI for your Economic Buyers 
  • A Challenger - able to lead with commercial insight, teaching your customers, tailoring your conversations, and taking control of the sales process 
  • A natural learner - Curious, confident and enthusiastic. You love to ask questions and deeply understand your customer’s problems. 
  • Well organized and can handle managing a lot of moving pieces at once, coordinating internal teams to bring the best that Versapay can offer to your clients. 
  • Process-oriented and are an expert at maintaining excellent pipeline hygiene and accurate forecasting. 
  • A bias toward action, love to dive in, and get stuff done, overdelivering on expectations and creating plans to close gaps in the forecast as they arise. 
  • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite and experience using Sales Engagement Platforms (Salesloft, Outreach, HVS, etc.) 
  • #LI-Remote

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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