Sales Representative
Renovation Brands
About the Position:
Receive inbound customer calls and identify their interest in products. Counsel customers on product selection by answering inquiries and recommending product selection. Guide customer from initial contact to close of sale. Advise customers on the cost-effective benefits of the various products and ensure customer satisfaction. This role covers our Reggio Registers and Vent Covers Unlimited brands.
- Location: 100% Remote. (Required to work from any location within the USA.)
- Reports to: Senior Sales & Customer Service Manager.
- Total Compensation: $75,000 - $85,000 estimated within first 12 months.
- Base Salary: $55,000 - $65,000
- Commission: Uncapped sales commission plan. Paid monthly.
- Schedule: Full-time. 40 hours. Primarily M-F. Available for some evenings and weekends.
What You’ll Do:
Customer Inquiries and Sales
- Influence sales by managing inbound customer inquiries.
- Handle customer calls in a professional and personable manner.
- Respond quickly and accurately to customer inquiries via telephone, email, and chat.
- Close sales and achieve monthly quotas.
Customer Orders
- Deliver precise and prompt estimates to customers with proactive follow up to secure the sale.
- Monitor order status to ensure accurate and timely processing.
- Navigate company specific system, NetSuite, to enter estimates, orders, and document sales inquiries.
- Set up and maintain accurate records and notes in NetSuite.
- Computer data entry for orders or sales.
Customer Service
- Report trends related to sales questions, product specifications, and customer desires.
- Complete ad hoc projects and tasks related to sales/product issues.
- Collaborate with Resolutions, Operations, Accounting, and other departments in regard to timely resolution of customer issues.
- Make recommendations for process improvements.
- Report website problems and inconsistencies.
Product Knowledge
- Stay informed and knowledgeable on all assigned products.
- Identify cost-effective benefits of various products.
- Correspond with suppliers on product issues and needs.
What We’re Looking For:
- 3+ years of inside sales experience within Commercial Interiors and/or Building Materials industries.
- HVAC selling experience is a nice-to-have.
- Established sales skills and proven sales record.
- Customer service oriented, with the ability to meet sales goals.
- Proficient computer, typing data entry skills.
- Ability to thrive in a fast-paced, changing environment.
- Strong organization and time management skills.
- Ability to multitask and work independently.
- Excellent written and verbal communication skills.
Candidate Experience:
- Ensuring a smooth and enjoyable candidate experience is very important to us at Renovation Brands. For transparency, our interview process varies in length, depending on the position and appropriate number of interview stages.
- Collaboration is a key proponent of success at Renovation Brands, which is on display during our interview process for a number of positions where it is common to have members of our Senior Leadership Team as well as your future manager partake as Interviewers. This provides candidates with immediate facetime and rapport building.
Artificial Intelligence (AI) Usage:
- Candidate Use of AI - We recognize that AI tools can be helpful in preparing for your job search. While you're welcome to use AI for research and preparation, all assessments, applications, and interviews should reflect your own experience, skills, and ideas. We want to get to know the real you.
- Renovation Brands Use of AI - Renovation Brands uses AI tools to support our hiring process. AI-assisted outputs are always reviewed by a qualified member of our talent team before any decisions are made. No rejection, advancement, or offer decision is made by AI alone.
About Renovation Brands:
Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers.
Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.
Commitment to Diversity:
At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture.
As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally.
Our Benefits:
At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including:
- Competitive Base Salary in line with market expectations
- Medical, Dental, and Vision plans
- 401(k) Safe Harbor Plan with 4% employer match dollar for dollar
- Paid vacation allocated by position, and numerous paid holidays
- Paid Parental Leave
- Paid Sick Days (based on applicable state laws)
- Employee Discount program across all brands at a price of 10%-20% above cost
- Voluntary Life Insurance & Disability Insurance
- Voluntary Accident & Critical Illness Insurance
- Employee Referral Program w/Monetary Bonus
- Discounts through LifeMart
Our Mission:
Empowering our customers to bring their visions to life.
Our Culture & Values:
Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents.
Our foundation is supported by five (5) core values that serve as pillars of our culture:
- Empower the Customer – This is about their vision, not ours.
- Think big. Move fast – We sprint when others stroll.
- We’re a team first – Period.
- Fearlessly Transparent – Robust debate, wholehearted respect, and commitment required.
- Do’ers Not Dreamers – We get more done with a match than other companies do with a blowtorch.
Our Brands:
American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter
Visit us @ RenovationBrands.com & on LinkedIn @ Renovation Brands - LinkedIn
