Quality Assurance Manager (remote)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

What’s In It For You

• People-First Leadership: Lead a team of QA analysts with an emphasis on mentoring and professional development.
• High-Impact Strategic Projects: Contribute to the evolution of key QA department tools, such as career paths and skills matrices, by bringing fresh perspectives and suggesting improvement opportunities.
• Collaborative Support: Work closely with experienced QA leaders who handle technical aspects.
• Culture of Innovation: TELUS Health values modern approaches, continuous learning, and openness to new technologies (including AI) to optimize our ways of working.
• 100% Remote Work Environment offering great flexibility, with occasional office presence required for meetings or team events, to foster collaboration and work-life balance.
  

What You’ll Do

• Team Management and Talent Development (50-60% of the time)
  • Directly manage ~12 quality assurance analysts, fostering their professional development and engagement
  • Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance
  • Identify the potential of each team member, define clear career paths, and support their progression
  • Create an environment of trust and collaboration by building a high-performing team, fostering accountability, development, conflict resolution, and effective resource management with empathy

• Continuous Improvement and Systemic Problem-Solving (30-40% of the time)
  • Challenge the Status Quo: Analyze operational inefficiencies and structural team challenges with a fresh perspective
  • Design Sustainable Solutions: Develop and implement improvement projects
  • Optimize Team Efficiency: Identify operational bottlenecks and implement solutions to increase productivity and team member satisfaction

• Collaboration with QA Leaders (10-20% of the time)
  • Work closely with other QA managers in a team spirit to align strategic and operational efforts
  • Be able to collaborate with different teams and stakeholders, understand internal challenges, and use your influence to gain necessary support for projects

What You Bring

• Required skills:
  • University degree in computer science, engineering, actuarial science, or related field
  • 8+ years of quality assurance experience
  • 3+ years of experience in a QA team management role
  • Proven people management experience: managing teams of at least 10 people with demonstrated skills in coaching, talent development, and performance management
  • Excellent communication skills, both verbal and written, in French and English
  • Solid knowledge of quality assurance processes and industry standards for software testing
  • Ability to inspire and motivate a team, creating an environment of trust, collaboration, and accountability
  • Passion for helping others grow, identifying their potential, and advancing their careers
  • Ability to see the big picture and align individual efforts with broader organizational objectives
  • Ability to persevere in the face of challenges, maintain high standards under pressure, and bounce back from setbacks
  • Comfort navigating complex structures, influencing, and managing organizational dynamics
  • Available for travel to the Montreal office

• Assets:
  • Previous experience in a SAFe environment or large-scale Agile methodologies
  • Experience with digital transformations or modernization initiatives
  • Knowledge of talent management best practices
  • Experience working with offshore teams
  • Experience developing test strategies and plans for large-scale projects
  • Strong interest in new technologies and AI
    

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.