Patient Journey Manager HIV

Patient Journey Manager – HIV

In your role as a Patient Journey Manager (HIV), you will oversee collaboration and engagement with key accounts, institutions, and stakeholders in the field of infectious diseases to drive innovative business solutions that enhance patient access to medicines.

This includes identifying barriers that hinder effective product utilization within specific institutions, and developing and implementing strategic plans to overcome these challenges.

Key Responsibilities

Discover & Partner

• Build strategic, collaborative external relationships with targeted institutional stakeholders; engage and partner to develop patient-focused solutions that optimize the patient journey within hospitals and/or Patient Support Programs (PSP)/Healthcare System Solutions (HSS).
• Investigate, map, and understand current patient models of care across assigned institutions, including:
  • Site-specific or regional treatment pathways
  • Policies, protocols, and workflows for HIV medicines
  • Key influencers and decision makers
  • Systems/software integration relevant to PSP implementation
• Identify clinical, economic, and operational gaps and barriers, and lead the development and execution of innovative solutions to improve patient access and outcomes.

Implement

• Accelerate success by optimizing the patient journey through solutions that address patient pain points, align with brand priorities, and consider health system barriers.
• Demonstrate leadership by gathering and sharing timely insights from the external healthcare community to inform cross-functional activities.
• Support institutional decision-making that enables integration of new treatments and optimal placement within care pathways, in line with the approved label.

Optimize

• Evaluate the PSP/HSS customer experience for each assigned institution and communicate performance on a quarterly and ad hoc basis.
• Identify regional trends and share insights with the Commercial team.
• Support institutions during transitional periods.
• Conduct in-depth analyses to uncover care gaps, local barriers, and customer needs to support strategic objectives.
• Drive operational excellence and innovation to optimize care pathways, continuously improving processes as PSP/HSS evolves.

Minimum Qualifications

We are looking for professionals with the following skills and experience:

• Minimum 5 years’ experience in infectious disease/HIV and strategic account management, working with high-influence stakeholders in hospital or institutional settings.
• Strong background in pharmaceutical industry, life sciences, medical, nursing, patient advocacy groups, or NGOs.
• Project management experience, with excellent organizational and planning skills.
• Proven ability to build credible external relationships and influence key decision makers.
• Strong business acumen and sense of urgency.
• Collaborative mindset.
• Ability to navigate ambiguity—confidence to explore, understand, and shape current and future states within institutions.
• Self-motivated, accountable, and committed to achieving business goals.
• Willingness to challenge the status quo and drive improvement.
• Excellent communication, engagement, and presentation skills.
• Solutions-oriented mindset with strong problem-solving capabilities.
• High standards of governance and compliance with GSK policies, healthcare laws, and regulations.
• Valid driver’s license and safe driving record.
• University degree (health sciences or business administration preferred).

Preferred Qualifications

The following would be an asset:

• Advanced degree.
• Strong understanding of HIV markets and disease landscape.
• Established relationships with HCPs and stakeholders in infectious disease.
• Experience in markets with complex reimbursement and treatment pathways.
• Experience launching products in a new therapeutic area.

Why Join Us?

What we offer:

• Career opportunity within a leading global healthcare company
• Hybrid (home office/field) role with approximately 60% travel
• 12-month employment contract
• Company car
• Attractive rewards package (sales bonus, recognition awards)
• Life insurance and pension plan
• Private medical care with preventive services for employees and eligible family members
• Multisport card
• Development opportunities within the organization
• Personalized learning (internal training, mentoring, LinkedIn Learning, Harvard ManageMentor, Skillsoft, and more)
• Strong work-life balance support (flexible work, short Fridays, wellbeing initiatives)
• Supportive community and integration events
• Modern office environment with amenities (including fresh fruit daily)

#LI-GSK

#LI-REMOTE

Polish Salary Range / Polski przedział wynagrodzenia: PLN 146,250 to PLN 243,750The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie umiejętności, doświadczenia, poziomu wykształcenia oraz rynkowego poziomu wynagrodzenia dla danego stanowiska. Oferty są zazwyczaj przedstawiane w granicach wskazanego przedziału, z uwzględnieniem umiejętności, doświadczenia i kwalifikacji kandydata, przy czym górna granica jest zwykle zarezerwowana dla kandydatów o bardzo dużym doświadczeniu lub w innych wyjątkowych okolicznościach zgodnych z tymi kryteriami.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/