Senior Product Manager - Cloud & Infrastructure Managed Services

About the Role 

This is a senior individual contributor role for someone who knows how to drive real change. As Senior Product Manager for Cloud and Infrastructure Managed Services at Datacom, you'll take ownership of a strategically important portfolio — identifying opportunities to evolve, standardise and grow our service offerings while keeping a sharp eye on commercial performance. 

You won't have a team reporting to you, but don't mistake that for lack of influence. You'll be operating at a senior level, shaping roadmaps, building business cases and directing priorities across a wide network of delivery leads, tooling teams, vendors and finance stakeholders. Your decisions will have a direct impact on how we grow and scale our managed services business. 

What You Will Do 

You'll own the Cloud and Infrastructure Managed Services portfolio end to end — from identifying opportunities right through to tracking benefits in production. In practice, that looks like: 

• Developing and maintaining the portfolio strategy in alignment with broader business priorities 

• Identifying opportunities to improve, standardise, rationalise or create new service offerings 

• Building business cases, commercial models and cost-benefit assessments to support investment decisions 

• Owning the product roadmap and pricing approach, and recommending priorities based on strategic and commercial value 

• Tracking improvement initiatives from concept through to production and monitoring outcomes 

• Conducting market and customer scanning to stay ahead of trends and emerging demand 

• Supporting pre-sales and client conversations, articulating service direction and managing roadmap commitments 

• Collaborating closely with product leadership, delivery leads, tooling teams, vendors and finance stakeholders 

What You Will Bring 

You're an experienced cloud and infrastructure professional who combines strong domain knowledge with sharp commercial instincts. You know how to navigate complexity, work through ambiguity and influence outcomes without relying on formal authority. 

Beyond the experience, you'll bring: 

• Deep understanding of cloud services, private cloud and managed services 

• Strong commercial acumen, including experience developing business cases and investment propositions 

• Experience supporting pre-sales activity and translating customer needs into portfolio actions 

• Proven ability to engage and influence cross-functional stakeholders at all levels 

• Structured problem-solving skills and a proactive, outcome-oriented approach 

• Clear and confident communication — whether in an executive briefing, a client conversation or a working session with delivery teams 

Product management experience is a bonus but not essential — if you bring the domain expertise, commercial capability and strategic thinking, we want to hear from you. A tertiary qualification is desirable, though equivalent professional experience is absolutely considered. 

Culture and Benefits 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.   

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.   

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.  

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.