Job Purpose:
The Client Experience Leader II (CEL II) is a sales professional with an account customer focus for all TD SYNNEX brands. Through coordination and follow through, they are responsible for effective and efficient delivery of the day-to-day customer experience. The CEL is the point person to deliver process excellence and customer service in support of sales and operations organizations for a consistent customer experience. In collaboration with the Client Executive, their efforts are to increase TD SYNNEX’s available wallet share.
Responsibilities:
- Act as a liaison for inbound customer escalations and oversight of inquiries. Leading and providing solutions to customer, supporting vendor environments across all TD SYNNEX brands
- Collaborates with Client Executives and supporting organizations to provide customer requested reporting and analysis needed to ensure accuracy and timeliness across all brands (e.g. backlog, order history, deal registrations, brand SLA’s, etc.). Should make action plan recommendations to Client Executive based on analysis.
- Supporting Client Executive in preparing and participating in executive partner engagement meetings and presentations to articulate TD SYNNEX’s value proposition
- Maintains detailed account profiles for each customer
- Develop and execute digital transformation strategy and identify opportunities where AI can be leveraged to drive automation and efficiencies internally and externally
- Supports Client Executive in onboarding new business, implementation success, and operational execution of customer. Using proactive approach, consistently follow up as needed with the customer to drive adoption of initiatives.
- Plays an active and knowledgeable role in executing Client Executive strategy responsible for mix of business, driving profitable growth, deal/pipeline progression and where applicable, RFP and proactive proposal strategy
- Using influencing skills, ensure timely execution and delivery of quotes and orders by transactional support resources and cross-functional team members across all TD SYNNEX BU’s
- Coordinates with Client Executive and Vendor Management team to support vendor specialized solutions, alignment, and growth.
- Coordination of pipeline across sales and vendor management teams
- Orchestrate and foster relationships within key stakeholders at all levels
Knowledge, Skills and Experience:
- >3 to 5 Years of relevant work experience
- High School Graduate required
- Bachelor' s Degree or equivalent experience is preferred
- Customer relationship management at all levels
- Follow up, follow through, and seeing tasks through completion
- Strong organizational skills
- Proactive communication
- Data analysis
- Strong critical thinking and problem solving skills
- Strong knowledge of ERP
- Able to execute instructions and to request clarification when needed.
- Possesses strong data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to demonstrate complex problem solving, critical thinking, and decision-making.
- Able to communicate clearly and convey necessary information.
- Able to create and conduct formal presentations.
- Able to interact effectively with high levels of management (managers & above.)
- Able to converse and write effectively in English and other local / regional language.
- Understand, communicate, and collaborate effectively with people across various identities.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to work independently with minimum supervision.
- Able to maintain confidentiality of sensitive information.
- Able to collaborate and build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to adjust readily to change and adapt as needed.
- Able to effectively multi-task.
- Able to quickly learn/adapt to new systems and technology.
- Able to use relevant computer systems and applications at an intermediate level.
- Able to talk on the phone (or wear a headset) for long periods of time.
- Ability to stay aware and alert while performing work.
Working Conditions:
- Professional, office environment.
- Local (in-country) travel required.
- Occasional non-standard work hours or overtime as business requires.
- Remote / Work-from-home.
- Frequent Travel Required (25%).
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
