Simpro Scheduler (AO-14008)

This is a remote position.

ABOUT ACCESS OFFSHORING:

We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent, we also help Australian businesses implement best practice when it comes to building an offshore team.

ABOUT THE CLIENT:

Our Client is a leading Australian air conditioning and mechanical ventilation company servicing residential, commercial, and industrial clients across New South Wales. Established in 1987, the company has built a strong reputation for delivering high-quality HVAC solutions, technical expertise, and reliable customer service. Our client specialises in air conditioning installation, maintenance, ventilation systems, and project delivery for a wide range of clients and facilities.

JOB SUMMARY:

We are seeking a highly organised and customer-focused Simpro Scheduler / Service Coordinator to support the efficient delivery of service operations. This role is responsible for managing job scheduling, coordinating technician appointments, monitoring communications, and providing exceptional customer service to clients and internal stakeholders.

The ideal candidate will have strong administrative and scheduling experience, excellent communication skills, and the ability to thrive in a fast-paced service environment. Experience using Simpro or similar job management software is highly desirable.

KEY RESPONSIBILITIES:

 1. Job Scheduling & Coordination  

• Coordinate and schedule service, maintenance, and installation jobs within Simpro.
  

• Allocate technicians and resources based on availability, location, skillset, and job priority.
  

• Monitor daily schedules and make adjustments to ensure efficient service delivery.
  

• Track job progress and follow up on outstanding tasks to ensure timely completion.
  

2. Customer Service & Communication  

• Answer and direct incoming phone calls professionally and efficiently.
  

• Act as the primary point of contact for customer enquiries, service requests, and scheduling updates.
  

• Communicate effectively with clients, technicians, suppliers, and internal stakeholders.
  

• Provide timely updates regarding job status, delays, and completed works.
  

3. Administrative & Inbox Management  

• Monitor and manage the shared inbox, ensuring all enquiries are actioned promptly.
  

• Create and maintain accurate job records within Simpro.
  

• Process service requests, work orders, and related documentation.
  

• Assist with reporting, data entry, and general administrative tasks as required.
  

Requirements

• Experience in scheduling, service coordination, administration, or customer service.
  

• Experience using Simpro or similar scheduling/job management software.
  

• Strong organisational and multitasking abilities.
  

• Excellent verbal and written communication skills.
  

• High attention to detail and accuracy.
  

• Strong problem-solving and prioritisation skills.
  

• Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
  

• Ability to work independently and collaboratively within a team environment.
  

• Professional and customer-focused approach.
  

Benefits

• Australian clients and Australian hours (giving you great experience and an early finish!)
  
• Work from Home Allowance
  
• HMO for you AND a dependent
  
• 20 Days Annual Leave and 5 Days Sick L​eave
  
• Government Statutory Benefits
  
• 13th Month Pay
  
• Computer Equipment
  
• Opportunities for growth
  
• And of course, a competitive salary