Key Facts

Remote From:

United States

Category: Technical Support Specialist

Full time

English

Hard Skills

JScript JQuery SASS Responsive Web Design Bootstrapping

Other Skills

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Communication
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Critical Thinking
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Problem Solving
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Customer Service
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Teamwork

Roles & Responsibilities

Strong working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery
Strong working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
Excellent written and verbal communication
Critical thinking / problem-solving skills

Requirements:

Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library)
Handle customer requests via chat, email, and inbound/outbound calls
Solve customer problems in a reasonable time frame
Provide InteractRV website platform education/coaching to customers and co-workers as needed

LeadVenture™

Information Technology & Services

About LeadVenture™

We are an organization of innovators, industry leaders and end-to-end problem-solvers for dealerships around the globe. LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals, including powersports, marine, RV, pre-owned auto, agriculture and more. We host more than 20,000 dealership online storefronts with numerous layered apps such as inventory management, lead management, email marketing, eCommerce and many more. These digital storefronts connect dealers with online shoppers through best-in-market online consumer experiences. Our solutions enable optimal inventory merchandising while maximizing qualified lead generation. We collect and publish data on millions of vehicles and parts for hundreds of catalog and aftermarket providers—including OEM and aftermarket parts, garments and accessories—and syndicate data to popular marketplaces like eBay, Facebook Marketplace, Craigslist, Amazon, Walmart and others. We are recommended by nearly 200 OEMs to their dealer networks, including BRP, Polaris, Goodyear and many more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. LeadVenture’s 1,100 team members around the world wake up each day thinking about how to help our local, independent dealers around the world grow their businesses. Our investors include the private equity firms True Wind Capital and TA Associates.

Company type: Large

Industry: Information Technology & Services

Founded: 2018

Company size: 1001 - 5000

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Job description

Description

Position at InteractRV

Job Goals & Objectives	First-level technical support which delights InteractRV customers
Job Summary	Provide technical support to all customers using a ticket-based case tracking system and knowledge base. This requires comprehensive knowledge of the InteractRV Web Platform and web development skills. Technical Support Specialist III agents field customer requests via phone, email, and chat.
Duties and Responsibilities	- Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library) - Handle customer requests via chat, email, and inbound/outbound calls - Solve customer problems in a reasonable time frame - Provide InteractRV website platform education/coaching to customers and co-workers as needed - Participate in training sessions on new web technologies and product features - Create content for the InteractRV Knowledge Base (internal and customer-facing) - Work with peers and supervisors to resolve low-level escalations - Deliver a technical support experience that delights customers
Qualifications / Skills	- Strong working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility - Strong working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox - Excellent written and verbal communication - Critical thinking / problem-solving skills - Previous customer service experience (2+ years preferred) - Previous web development experience (1+ years preferred) - Comfortable working in a team and managing frequent interruptions - Clear speaking voice / good phone skills - Enjoys technical challenges and working to develop creative solutions