Role overview

Qualifications

2+ years of customer service or technical support experience.
Exposure to SQL and relational databases; ability to write and interpret simple queries.
Strong general technical aptitude and troubleshooting skills.
Excellent verbal and written communication abilities.

Responsibilities

Set up, map, and parse dealer inventory files from third-party sources and manage data imports/exports.
Serve as primary client contact for data feed issues, communicating via email and phone and tracking cases in the CRM.
Troubleshoot and resolve import/export feed issues to minimize disruption and ensure client satisfaction.
Collaborate cross-functionally with internal teams and external partners to resolve issues and meet KPIs.

Key facts

Remote from: Belize
Full time
Mid-level (2-5 years)
Data Analyst
English

Other skills

Customer Service
Troubleshooting (Problem Solving)
Microsoft Excel
Organizational Skills
Microsoft Office
Microsoft Outlook
Non-Verbal Communication
Adaptability
Multitasking
Time Management
Teamwork
Telephone Skills
Detail Oriented
Empathy
Problem Solving

About the company

LeadVenture™

Information Technology & Services

We are an organization of innovators, industry leaders and end-to-end problem-solvers for dealerships around the globe. LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals, including powersports, marine, RV, pre-owned auto, agriculture and more. We host more than 20,000 dealership online storefronts with numerous layered apps such as inventory management, lead management, email marketing, eCommerce and many more. These digital storefronts connect dealers with online shoppers through best-in-market online consumer experiences. Our solutions enable optimal inventory merchandising while maximizing qualified lead generation. We collect and publish data on millions of vehicles and parts for hundreds of catalog and aftermarket providers—including OEM and aftermarket parts, garments and accessories—and syndicate data to popular marketplaces like eBay, Facebook Marketplace, Craigslist, Amazon, Walmart and others. We are recommended by nearly 200 OEMs to their dealer networks, including BRP, Polaris, Goodyear and many more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. LeadVenture’s 1,100 team members around the world wake up each day thinking about how to help our local, independent dealers around the world grow their businesses. Our investors include the private equity firms True Wind Capital and TA Associates.

Company details

Company typeLarge

IndustryInformation Technology & Services

Company size1001 - 5000

Links

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Job description

Description

Position at LeadVenture Belize

Integration Specialist – Inventory Data Services

Location: Remote
Department: Dealer Integrations / Data Services
Reports to: Data Team Supervisor

About the Role
As an Integration Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients. You’ll work directly with customers, third-party providers, and internal stakeholders to ensure seamless data connections. This highly detail-oriented position requires strong communication, problem-solving skills, and technical aptitude. Above all, you are a customer-first professional who thrives in a fast-paced and constantly evolving environment.
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Key Responsibilities
• Set up, map, and parse dealer inventory files from third-party sources.
• Communicate clearly and professionally with clients and third parties via email and phone.
• Serve as the primary point of contact for client data feed issues and ensure timely, thorough follow-up.
• Track case progress using a CRM system and maintain accurate documentation.
• Troubleshoot and resolve import/export feed issues, ensuring minimal client disruption.
• Confirm client satisfaction before resolving each request.
• Collaborate cross-functionally with internal teams and external partners.
• Manage and resolve first-level escalations and ensure client concerns are addressed appropriately.
• Meet or exceed departmental KPIs and service level expectations.
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Required Qualifications
• 2+ years of customer service or technical support experience.
• Exposure to SQL and relational databases; ability to write and interpret simple queries.
• Strong general technical aptitude and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to explain technical concepts to non-technical users with patience and clarity.
• Professional and articulate phone presence.
• Comfortable working independently and as part of a team in a dynamic environment.
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Preferred Qualifications
• Associate degree in computer science, information technology, or a related field.
• Experience using Microsoft SQL Server Management Studio (SSMS).
• Proficiency in the Microsoft Office Suite, especially Excel and Outlook.
• Familiarity with API/technical documentation and data mapping.
• CRM system experience (e.g., Salesforce, HubSpot, or similar).
• Strong organizational skills and the ability to manage shifting priorities and interruptions.
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You’ll Thrive in This Role If You...
• Enjoy solving technical problems and developing creative solutions.
• Communicate confidently with both technical and non-technical audiences.
• Comfortable working across teams and balancing multiple tasks.
• Take pride in delivering excellent customer service with urgency and empathy.
• Adapt quickly to change and value continuous learning.