Manage internal employee inquiries in the Employee Resource Center and provide end-to-end resolution
Make high-judgment recommendations in the absence of clear guidance and manage low-to-medium complexity processes, identifying root causes of high-volume contacts
Lead project management efforts: develop plans, secure resources, and coordinate across stakeholders to define strategy, goals, and timelines
Build and manage stakeholder relationships with HR, Payroll, program sponsors; escalate issues and drive process improvements, capturing lessons learned
Job description
Description
Position at LeadVenture
Human Resources Generalist-Service Center
We are currently seeking a Human Resource Generalist to joinLeadVenture’samazing HR Organization. This role works within our HR Support Center (HRSC), ensuring allLeadVentureemployees and leaders receive efficient and concerned support for all their Human Resource related needs.
As a Human Resource Generalist, you will support global employees by communicating with them via email, calls and chats, and owning end-to-end resolution of HR questions and issues. This role is an integral part of our employee focused operations andparticipatesas a key player for high-impact employee focused HR initiatives and requires an individual with a deep understanding of HR processes and priorities.
This roleoperateswith considerable autonomy, uses discretion, and is considered a subject matter expert in Human Resources when working with individuals at all levels of the company.
Here is more of whatyou’llget to do:
Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution. Incoming inquiries are distributed toHRteam in a shared support center environment
Decision Making: Making high judgment recommendations in the absence of clear guidance.
Process and Service Delivery Management (low to medium complexity).Identifyandeliminateroot causes of high-volume contacts and defects. Get alignment with HRSC Operation strategy to ensure seamless service delivery.
Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables.
Communication/ Stakeholder management: Build andmaintainsuccessful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy. Escalate broken processes to partner teams and recommend solutions to improve overall customer experience.
Process Improvement: Support process enhancements, processredesign,and best practice sharing. Remove barriers and bridge gaps between HRSC andemployeeexperience.Identifyandeliminateroot causes of high-volume contacts or defects. Track lessons learned from escalations andcreatedretrospectivelessons learned.
Reporting: Create reports and present trends, highlighting wins and opportunities to improve senior leadership onthe employeeexperience within the HRSC.
You’llthrive in this role if you have:
A completedBachelor’sdegree from an accredited university preferred.Anassociatedegreeisrequired.
Proven ability to manage customer contacts in a fast-paced environment.
At least 3 years of equivalent work experience.
Basic US legislation knowledgepertaining toHR & Labor. Global is a plus.
Provenabilitytoidentifyprocess defects, make recommendations for process improvements, and implement process improvements.
Strong relationship building skills.
High degreeinHR process and policy knowledge.
Experience working with senior leaders.
Ability to work in a fast-paced environment where focus is on growth and scale.
Exceptional ability to collaborate with and grow a team.
Bilingual (Spanish)required.
Does this position sound like something you would enjoy and be successful at, butyou’renot sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidatewe’relooking for, it is not a checklist. We encourage you to apply!
This role is not open to candidateslocatedin Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who we are:
LeadVentureis the market-leading SaaS provider of digital retailing, eCommerce, digital marketing andeCatalogsolutions for dealerships across 12 industry verticals including powersports, marine, RV,pre-ownedauto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with officeslocatedin the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize),India,and The Netherlands. Together, we areLeadVenture.
LeadVentureprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age,disability,or genetics. In addition to federal law requirements,LeadVenturecomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability ofLeadVentureemployees to perform their job duties may result in discipline up to and including discharge.
