Role overview

Qualifications

Associate degree required
Bachelor's degree preferred
At least 3 years of equivalent work experience
Bilingual in Spanish

Responsibilities

Manage internal employee inquiries in the Employee Resource Center and provide end-to-end resolution
Make high-judgment recommendations in the absence of clear guidance and manage low-to-medium complexity processes, identifying root causes of high-volume contacts
Lead project management efforts: develop plans, secure resources, and coordinate across stakeholders to define strategy, goals, and timelines
Build and manage stakeholder relationships with HR, Payroll, program sponsors; escalate issues and drive process improvements, capturing lessons learned

Key facts

Remote from: Mexico
Full time
Mid-level (2-5 years)
Spanish

Other skills

Decision Making
Client Confidentiality
Collaboration
Team Leadership
Time Management
Customer Service
Analytical Thinking
Relationship Building
Problem Solving

About the company

LeadVenture™

Information Technology & Services

We are an organization of innovators, industry leaders and end-to-end problem-solvers for dealerships around the globe. LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals, including powersports, marine, RV, pre-owned auto, agriculture and more. We host more than 20,000 dealership online storefronts with numerous layered apps such as inventory management, lead management, email marketing, eCommerce and many more. These digital storefronts connect dealers with online shoppers through best-in-market online consumer experiences. Our solutions enable optimal inventory merchandising while maximizing qualified lead generation. We collect and publish data on millions of vehicles and parts for hundreds of catalog and aftermarket providers—including OEM and aftermarket parts, garments and accessories—and syndicate data to popular marketplaces like eBay, Facebook Marketplace, Craigslist, Amazon, Walmart and others. We are recommended by nearly 200 OEMs to their dealer networks, including BRP, Polaris, Goodyear and many more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. LeadVenture’s 1,100 team members around the world wake up each day thinking about how to help our local, independent dealers around the world grow their businesses. Our investors include the private equity firms True Wind Capital and TA Associates.

Company details

Company typeLarge

IndustryInformation Technology & Services

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Description

Position at LeadVenture

Human Resources Generalist-Service Center

We are currently seeking a Human Resource Generalist to join LeadVenture’s amazing HR Organization. This role works within our HR Support Center (HRSC), ensuring all LeadVenture employees and leaders receive efficient and concerned support for all their Human Resource related needs.

As a Human Resource Generalist, you will support global employees by communicating with them via email, calls and chats, and owning end-to-end resolution of HR questions and issues. This role is an integral part of our employee focused operations and participates as a key player for high-impact employee focused HR initiatives and requires an individual with a deep understanding of HR processes and priorities.

This role operates with considerable autonomy, uses discretion, and is considered a subject matter expert in Human Resources when working with individuals at all levels of the company.

Here is more of what you’ll get to do:

Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution. Incoming inquiries are distributed to HR team in a shared support center environment

Decision Making: Making high judgment recommendations in the absence of clear guidance.

Process and Service Delivery Management (low to medium complexity). Identify and eliminate root causes of high-volume contacts and defects. Get alignment with HRSC Operation strategy to ensure seamless service delivery.

Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables.

Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy. Escalate broken processes to partner teams and recommend solutions to improve overall customer experience.

Process Improvement: Support process enhancements, process redesign, and best practice sharing. Remove barriers and bridge gaps between HRSC and employee experience. Identify and eliminate root causes of high-volume contacts or defects. Track lessons learned from escalations and created retrospective lessons learned.

Reporting: Create reports and present trends, highlighting wins and opportunities to improve senior leadership on the employee experience within the HRSC.

You’ll thrive in this role if you have:

A completed Bachelor’s degree from an accredited university preferred. An associate degree is required.

Proven ability to manage customer contacts in a fast-paced environment.

At least 3 years of equivalent work experience.

Basic US legislation knowledge pertaining to HR & Labor. Global is a plus.

Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements.

Strong relationship building skills.

High degree in HR process and policy knowledge.

Experience working with senior leaders.

Ability to work in a fast-paced environment where focus is on growth and scale.

Exceptional ability to collaborate with and grow a team.

Bilingual (Spanish) required.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India, and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.