We’re rethinking homes for how people really live, and we’re looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).
What you'll be doing:
- Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
- Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
- Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations.
- Analyse returns, transportation, and delivery data to identify trends, root causes, and opportunities to improve operational efficiency, service levels, and cost performance.
- Maintain accurate records across returns workflows and support continuous improvement initiatives to enhance processes, scalability, and operational effectiveness.
What you need to succeed:
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field (diploma holders with relevant experience are welcome to apply)
- 2–3 years of experience in logistics, transportation, supply chain, or operations roles, with exposure to customer-facing and operational processes.
- Strong command of English, with excellent written and verbal communication skills and a high level of attention to detail.
- Demonstrated problem-solving and analytical capabilities, with the ability to leverage data to investigate issues and drive effective solutions.
- Customer-centric mindset with a strong commitment to delivering service excellence and positive customer outcomes.
- Ability to manage multiple priorities in a fast-paced operational environment while collaborating effectively with cross-functional stakeholders.
Built for Real Life, Designed for What’s Next
At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.
If you believe that good homes create good lives, come build with us.
