Customer Support with German language - Remote work in Greece

Our client is currently seeking German speakers who are willing to work remotely from any place in Greece. As a Customer Support Specialist, your main responsibility will be to handle calls from existing customers and solve any issues they might have. You will use your excellent communication and negotiation skills to provide personalized solutions to the customers.

About the project:
Provide services for an American San Francisco-based company operating an online marketplace for short- and long-term homestays and experiences. The company acts as a broker and charges a commission from each booking. It is the most well-known company for short-term housing rentals.

Key Responsibilities:

• Provide friendly and efficient service to the customers
• Help the clients with doubts, questions, issues and last-minute requests
• Receive calls from customers, contact via mail and chat is also possible
• Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters

Requirements:

• Fluent level of German language - (C1/C2)
• Communicative level of English language - (B2)
• Excellent communication and negotiation skills
• Ability to work in a fast-paced environment
• Positive attitude and a team player

What you will gain:

• Full Time Contract with a Greek Employer
• Salary: 1200 Euros Gross x 14 months
• Performance Bonus of up to 10% of the base salary
• Monthly language bonus: 50 gross per month
• 500 gross anniversary bonus
• 300 voucher for the company's services every 6 months
• Indefinite contract
• Paid holidays at higher rates according to Greek law
• Fully remote work system from anywhere in Greece
• All of the work equipment will be sent to you
• Relocation support for those wanting to relocate to Greece
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance (Dental and Optical Care included