Role overview

Qualifications

Excellent communication skills
Fluency in German, both written and verbal
Advanced knowledge of English, both written and verbal
Work experience in a customer experience center is an advantage

Responsibilities

Answering queries by clarifying customers' requests via phone, e-mail and social media
Handling delivery issues, questions about product and content, reimbursement and refund, and payment methods
Ensuring every customer interaction leaves a positive impression
Being adaptable and maintaining a customer-oriented mindset

Key facts

Remote from: Bulgaria, Indiana (USA)
Full time
Customer Experience Manager
German, English

Hard skills

Customer Experience Improvement Organizational Structure Customer Centricity

Other skills

Communication
Microsoft Office
Decision Making
Analytical Skills
Teamwork

About the company

Talentrail

Computer Software / SaaS

Talentrail.de is a SaaS solution that aims to discover your individual strengths in order to develop the right career path together. With our marketplace for jobs, we offer you a platform to take charge of your professional career and to find the right companies, colleges and universities. Our focus is on students, providing them with the tools and resources to develop their talents and prepare them for a successful future. Since we are currently in the beta phase and want to continuously develop our MVP, we look forward to any feedback. On our Discord server you can not only exchange information about jobs and careers, but also share your experiences and support each other. We are creating a community here that can grow and learn together.https://discord.gg/h5T68UmRs9

Company details

Company typeStartup

IndustryComputer Software / SaaS

Company size2 - 10

Links

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Job description

Customer Experience Specialist with German
Working hours: Monday-Friday 10:00 am -7:00 pm
Work Place: Sofia

Your typical day: As a Customer Experience Specialist, you will be answering queries by clarifying the customers requests via phone, e-mail and social media.Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods.It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.

What you need to have is:

Excellent communication skills
Fluency in German, both written and verbal
Advanced knowledge of English, both written and verbal
Work experience in a customer experience center is an advantage
Good typing and computer skills (MS Office applications)
Be organized, have decision-making and analytical skills
Team player with a great attitude
High school education

What can you expect from us:

Fulltime role with standard working hours Monday Friday from 10:00-19:00
Salary: 3600 BGN gross month
Comprehensive initial training and onboarding (fully paid)
Relocation support if needed (accommodation and travel expenses)
Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!