Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Summary
Vivint Smart Home is hiring a Principal Product Manager to own the end-to-end device connectivity experience across our product ecosystem. This role is responsible for how Vivint devices connect to a customer’s home network and how they stay connected over time. Connectivity is foundational to product performance, installation quality, and long-term customer trust. This leader will define and evolve the strategy for reliable, scalable connectivity across our devices, ensuring experiences are simple, resilient, and built for the realities of the home environment.
You will operate across hardware, platform software, mobile, and other cross-functional teams, partnering closely with engineering, design, QA, data, and operations. You will be accountable for setting the long-term direction for connectivity, building alignment across teams, and delivering measurable improvements in connection success, reliability, and recovery. This is a role for a product leader who can move comfortably between strategy and execution and who can take ownership of a technically complex, high-impact problem space.
What You'll Do:
- Own the product strategy and roadmap for how Vivint devices connect to customer networks and maintain reliable connectivity over time.
- Define the customer and system experience across onboarding, authentication, provisioning, reconnection, and long-term network resilience.
- Partner deeply with hardware, platform, mobile, and cloud teams to shape connectivity architecture and deliver reliable experiences across the device portfolio.
- Drive prioritization and tradeoff decisions across protocols, performance, diagnostics, and recovery flows to improve connection success and reduce field issues.
- Establish and manage core connectivity metrics, including pairing success, time to connect, disconnect rate, reconnection success, and long-term device stability.
- Lead cross-functional delivery from concept through launch and iteration, aligning stakeholders around a clear vision for dependable device connectivity.
What We're Looking For:
- 5+ years of product management experience, including ownership of technically complex products or platform capabilities.
- Strong experience working with hardware teams and building products where device performance and connectivity are core to the customer experience.
- Familiarity with connectivity protocols and standards such as Z-Wave, Wi‑Fi, Matter, Bluetooth, or similar technologies.
- Proven track record of leading cross-functional teams across product, engineering, design, QA, hardware, and platform organizations.
- Strong systems thinking and product judgment, with the ability to turn technical complexity into clear priorities and customer-facing outcomes.
- Analytical mindset with comfort defining reliability metrics, diagnosing failure patterns, and using data to guide iteration.
- Excellent communication skills and the ability to influence across teams while driving alignment in a fast-moving, ambiguous environment.
Working at Vivint:
Learn about the Vivint Culture and why it’s a great place to grow your career! Here are some highlighted perks you should ask us about:
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
- Quarterly Innovation Weeks
The base salary range for this position is: $195K (min) - $235K (max)* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
