Role overview

Qualifications

5-7 years of experience as a Software Development Engineer or similar role.
Strong understanding of prompt engineering and LLM behavior.
Hands-on experience with REST APIs, webhooks, and JSON-based integrations.
Solid experience in unit testing, debugging, and troubleshooting.

Responsibilities

Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).
Build agentic tools and workflows using Netomi’s no-code platform.
Integrate external and internal APIs, including authentication and data mapping.
Optimize agents for performance, cost, and fault tolerance.

Key facts

Remote from: India
Full time
Senior (5-10 years)
Solution Engineer
English

Hard skills

Software Engineering Prompt Engineering Unit Testing Webhooks JSON Test Automation Conversational AI Observability

Other skills

Collaboration
Problem Solving

About the company

Netomi

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company details

Company typeScaleup

Company size51 - 200

Links

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Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the role

We are looking for an Agentic Solution Engineer to build and scale agentic workflows and tools using Netomi’s no-code platform. This role requires strong software engineering fundamentals combined with prompt engineering and API-driven automation to power reliable, autonomous AI agents.

Responsibilities

Design and write high-quality prompts for LLM-based agents (GPT-class models preferred).

Build agentic tools and workflows using Netomi’s no-code platform (similar to Workato, Zapier, n8n).

Integrate external and internal APIs, including authentication, data mapping, and error handling.

Implement unit tests, debug issues, and ensure reliability of agent workflows.

Apply engineering best practices and design patterns such as retries, timeouts, idempotency, and lazy loading.

Optimize agents for performance, cost, and fault tolerance.

Collaborate with Product, QA, and Delivery teams to ship production-grade agentic solutions.

Requirement

5-7 years of experience as a Software Development Engineer or similar role.

Strong understanding of prompt engineering and LLM behavior.

Strong ability to partner with customers and business stakeholders to understand requirements and translate them into actionable solution designs.

Hands-on experience with REST APIs, webhooks, and JSON-based integrations.

Solid experience in unit testing, debugging, and troubleshooting.

Knowledge of resilient system design patterns and non-happy path handling.

Nice to Have

Experience with no-code/low-code automation platforms.

Exposure to agentic AI, conversational AI, or workflow orchestration systems.

Familiarity with observability and monitoring in production systems.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.