Customer Service Representative

This is a remote position.

Customer Service Representative

Join a leading pest control service provider, who is looking for an individual to assist with managing client emails, entering service requests into their system, and ensuring accurate, organized data handling.

What You'll Do:

• Answer incoming client calls and respond to customer service emails in a timely, professional manner.
  
• Schedule pest control services using purchase orders, service authorization details, and client-provided information.
  
• Review purchase order amounts, service types, units, room numbers, pest types, and other work order details to ensure bookings are accurate.
  
• Ask clients to send purchase orders by email when required, and determine whether a hard copy PO is needed before scheduling.
  
• Check each client/company’s special instructions before booking service, since rules vary by account.
  
• Communicate policies clearly and courteously to clients, including situations where service cannot be booked without required documentation.
  
• Stay productive during high-volume periods by managing a busy inbox, incoming calls, and service requests so items are handled before the next business day.
  
• Use basic Excel only when needed for simple reporting; advanced Excel skills are not required.
  

Who You'll Work With:

Be an integral part of a growing pest control service team, supporting client communication, scheduling accuracy, and service request coordination while staying connected with the team through company communication channels.

Who We're Looking For:

• Detail-Oriented: Carefully reviews purchase orders, service details, room/unit information, pest types, amounts, and special account instructions.
  
• Multitasker: Able to manage calls and emails at the same time without losing accuracy or becoming distracted.
  
• Calm Under Pressure: Able to stay professional during the busy season and remain composed when handling frustrated or rude callers.
  
• Accountable: Willing to ask questions, communicate issues early, and flag anything unclear instead of guessing.
  
• Team-Focused: Able to work well with the team while working from home, using the company’s communication channels to stay connected.
  
• Experience: General work experience is required.
  

Why Join Us?

• Impact: Play a central role in keeping client emails, service requests, and booking details accurate, organized, and moving forward.
  
• Culture: Join a team that values accuracy, clear communication, accountability, and teamwork.
  
• Benefits:
  • Enjoy preset salary growth and weekly salary payments.
    
  • 100% work-from-home flexibility.
    

Work Details:

• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
  
• Employment Type: Full-time
  

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in a growing company

We are an equal opportunity employer and value diversity at our company.