Key Facts

Remote From:

California (USA)

Category: Marketing Operations Manager

Full time

Senior (5-10 years)

French, Spanish

Hard Skills

Data Management Project Management Operational Excellence Presentation Training Analytics Non-Profit Management Data Visualization Social Influences

Other Skills

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Strategic Planning
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Lateral Communication
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Analytical Skills
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Team Leadership
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Communication
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Problem Solving
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Relationship Building

Roles & Responsibilities

Post-secondary degree or diploma in a relevant field (Business, Marketing, Communications) or equivalent experience
Minimum 5 years of progressive experience in a senior coordination, operations, strategy, or project management role
Strong analytical skills with experience producing or overseeing reporting, dashboards, and KPI frameworks
Exceptional written and verbal communication skills

Requirements:

Own the CMDO's calendar and manage follow-through on commitments from senior leadership meetings
Design and maintain operational infrastructure for Marketing & Development
Own high-impact, cross-functional projects on behalf of the CMDO
Lead and develop the Data Insights Analyst while managing the MD data ecosystem

Job description

Transform Lives with Children Believe!

Join us to help break the barriers to education that steal children’s choices one by one until they have none. Together, we can foster an environment where education unlocks a world of choices, nurturing creativity, resilience, and hope for a better tomorrow. At Children Believe, we won’t stop until every child can dream fearlessly and grow up to live the life they choose to live.

Children Believe is currently recruiting for the following position:

Manager, Marketing & Development Operations

Canada Office

The Manger, Marketing & Development Operations serves as the operational and strategic nerve centre of the Marketing & Development (M&D) division. This role exists to amplify the impact of the Chief Marketing & Development Officer (CMDO)— translating vision into action, connecting the dots across M&D departments, and ensuring the division operates with the discipline and agility needed to hit ambitious revenue and engagement goals.

Acting as a force multiplier for the CMDO, this individual drives strategic clarity, operational excellence, and cross-functional alignment across Communications & Brand, Donor Engagement, Major & Planned Giving, Digital & Community Engagement, and Marketing. They are a trusted proxy who can represent the CMDO's priorities with credibility and influence — moving work forward without requiring the CMDO's direct involvement at every turn.

This is not a purely administrative role. It demands someone who is equally comfortable in the boardroom and in the weeds — a strategic generalist with the maturity to influence senior leaders, the rigour to own complex data systems, and the operational instinct to build structures that last.

This role includes, but not limited to:

Office of the CMDO — 35%

Own the CMDO's calendar, prioritizing time against strategic objectives and ensuring the rhythm of the office runs without friction.
Prepare and curate briefings, decision packages, and presentations so the CMDO is always walking into the room ready.
Manage follow-through on commitments from senior leadership meetings — tracking actions, escalating blockers, and closing loops.
Act as a proxy and spokesperson for the CMDO with internal teams, partners, and stakeholders when delegation is appropriate.
Manage confidential correspondence and materials with the highest degree of discretion.

Strategic Operations & Divisional Alignment — 30%

Design and maintain operational infrastructure for M&D: team rhythms, planning cycles, workflow processes, and governance frameworks that scale.
Lead the annual M&D work planning process — aligning department-level plans to divisional strategy and tracking progress throughout the year.
Bridge departments within M&D: facilitate cross-functional communication, surface misalignment early, and drive resolution before it reaches the CMDO.
Own high-impact, cross-functional projects on behalf of the CMDO — from scoping through execution and reporting.
Support the CMDO in M&D strategic planning, including environmental scans, goal-setting frameworks, and board-level reporting.
Identify operational inefficiencies and proactively recommend and implement improvements.

Data Integrity & Insights Leadership — 25%

Own the M&D data ecosystem: set standards for CRM data integrity, establish processes for data governance, and ensure the team is working from clean, reliable information.
Lead and develop the Data & Insights Analyst, overseeing delivery of dashboards, performance reports, and ad hoc analysis for the M&D division.
Oversee digital data infrastructure — including website analytics, SEO tools, and Google Analytics — ensuring data flows are connected and actionable.
Champion the use of AI and automation to enhance reporting efficiency, surface deeper insights, and reduce manual data work across M&D.
Translate data into strategic narratives for the CMDO and Directors — making insights accessible and decision-relevant.

Team Leadership & Development — 10%

Directly lead two roles: The Fundraising & Communications Coordinator and the Data & Insights Analyst.
Set clear expectations, provide ongoing coaching, and create conditions for both direct reports to do their best work.
Support onboarding, performance management, and professional development for both roles in partnership with People & Culture.

The ideal candidate possesses:

Required

Post-secondary degree or diploma in a relevant field (Business, Marketing, Communications) or equivalent experience.
Minimum 5 years of progressive experience in a senior coordination, operations, strategy, or project management role; experience supporting VP/C-suite leaders is a strong asset.
Demonstrated ability to manage complex, multi-stakeholder projects from initiation to completion.
Proven experience leading or meaningfully contributing to strategic planning processes.
Strong analytical skills with experience producing or overseeing reporting, dashboards, and KPI frameworks.
Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook); comfort with CRM platforms (Dynamics or equivalent).
Exceptional written and verbal communication skills; ability to draft confidently on behalf of senior leadership.
Experience managing, coaching, or mentoring at least one direct report.
Demonstrated commitment to Children Believe's Vision, Mission, and Values.
Experience with accounting software.

Assets

Experience in a non-profit, international development, or fundraising environment.
Familiarity with digital analytics platforms (Google Analytics, SEO tools) and data visualization tools.
Experience with AI-powered tools for reporting, automation, or data management.
Proficiency in French or Spanish.

Attributes, Traits, Behaviours:

Influence Without Authority	Earns trust and drives alignment across peers, Directors, and senior leadership without relying on positional authority. Gets things done through relationships, clarity, and credibility.
Strategic Generalist	Moves fluidly between high-level strategy and operational detail. Comfortable holding ambiguity while driving clarity. Quickly becomes an expert on whatever the organization needs.
Force Multiplier Mindset	Instinctively extends the reach and impact of the CMDO and M&D leadership. Asks: "what would unlock 10x output here?" — then builds the systems, processes, or relationships to make it happen.
Structured Thinking	Brings order to complexity. Structures problems well, synthesizes information quickly, and communicates findings with precision and economy.
Discretion & Maturity	Handles sensitive information and high-stakes situations with consistent composure, sound judgment, and strong ethics. Trusted to represent the CMDO's voice accurately and respectfully.
Data Literacy	Comfortable working with data at a strategic level — interpreting trends, identifying anomalies, and applying insights to decisions. Able to oversee a data function without needing to be an analyst.

Type: Hybrid

Our Hybrid Workplace Program is a flexible work arrangement that permits employees to work remotely while also occasionally being required to come into the Organization’s office. If approved to work from home as part of our Hybrid workplace program; the incumbent must be available to work from the Organization’s office from time to time as determined by the supervisor or as otherwise directed by the Organization.

Compensation: Between $83,000 - $88,000 annually based on experience.

We value our employees and offer a comprehensive benefits package to support your professional and personal growth:

Competitive Compensation Package: We provide an attractive compensation package with clearly stated hiring ranges.
Flexible Work Environment: Enjoy a flexible work environment, including hybrid work options, flexible hours, “No Meeting Mondays,” and the option to work up to 20 days out of province per year.
Comprehensive Benefits Plan: Our group benefits plan includes health and dental coverage, an Employee and Family Assistance Program (EFAP), and RRSP matching up to 5%, starting from day one.
Health Spending Account: Access to our $500 Healthcare Spending Account to top up expenses not covered in the benefits program
Performance Incentives: Participate in our Pay for Performance Plan with up to 6% performance incentive pay.
Professional Development: Benefit from 5 paid professional development days and experience professional growth through a variety of learning opportunities.
Paid Time Off: Enjoy an annual Christmas closure, receive 2 float days, and have access to up to 10 sick day
Generous Vacation Policy: Enjoy 4 weeks paid vacation with incremental increase every 5 years up to 6 weeks.
Other Employee Perks: Take advantage of our Employee Discount Program and various other perks designed to enhance your overall well-being and work-life balance.

Application Process:

If you believe you have that unique combination of a not-for-profit heart combined with the skills and interest for the “Manager, Supporter Care and Experience” position, then click the “Apply” button found at the bottom of this screen.

Applicants must be legally eligible to work in Canada.

Consistent with our Child Protection/Safe-Guarding Policy the successful candidate must receive clearance by a criminal record check.

Children Believe is committed to diversity in the workplace and is an equal opportunity employer.

Children Believe is committed to providing workplace accommodations. If you require an accommodation, inform us and we will work with you to meet your needs.

We thank all applicants for applying, however, only candidates selected for an interview will be contacted.

Please note that this posting is for an existing vacancy at Children Believe. All applications are reviewed by our hiring team and AI is not used to screen candidates.

People & Culture Team

Children Believe

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