Key Facts

Remote From:

Full time

English

Hard Skills

Root Cause Analysis Online Communication Presentation Training Manufacturing Engineering Sales Development Quality Assessment

Other Skills

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Quality Assurance
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Customer Service
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Non-Verbal Communication
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Problem Solving
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Collaboration

Roles & Responsibilities

Bachelors’ degree or equivalent work experience
Minimum 5 years’ experience
Experience in absorbent hygiene product category
Outstanding verbal and written communication skills

Requirements:

Provide technical expertise and support for customers and sales team members
Act as liaison between Sales/Marketing and Operations for continuous improvement
Respond promptly to customer concerns and solicit feedback for improvement
Deliver Quality presentations to customers and maintain contact with key customers

First Quality

About First Quality

First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito® Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability. If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Quality Assurance Customer Service Manager for our First Quality Products Company, working remotely. This position will be responsible for providing technical expertise and support for customer, potential customers, industry contacts and First Quality Sales, Marketing/Clinician and Customer Service team members. Acts as liaison between Sales/Marketing, Operations and Quality for, continuous improvement, customer feedback and resolution of customer concerns. Must have the ability to travel roughly 40% of time to all First Quality Absorbent Hygiene companies.

Primary responsibilities include:

Educate customers, industry professionals/colleagues, and First Quality team members on product Quality.
Deliver Quality presentations to customers, potential customers, industry contacts and First Quality team members
Serve as liaison between Sales/Marketing and Operations (Quality Assurance/Production)
Respond promptly to customer concerns and solicit customer feedback for continuous improvement
Identify and resolve problems in a timely manner by partnering with appropriate internal departments
Support activities that maintain or grow First Quality’s position in the marketplace
Maintain direct contact with key customers, as assigned
Provide educational outreach to potential customers as coordinated with Sales & Marketing
Demonstrate a thorough understanding of the quality system within the manufacturing organization and utilize this knowledge in customer interactions
Manage Quality portions of all customer portals answering any questionnaires and uploading data into the system.
Maintain the GMP audits for all AbHy sites and report the final information to the customer.
Manage all new product inspections as sites and coordinate with the quality departments the timing of inspections.
Additional duties as required.

The ideal candidate should possess the following:

Bachelors’ degree or equivalent work experience is required
Minimum 5 years’ experience
Experience in absorbent hygiene product category
Experience in manufacturing, sales and quality
Outstanding verbal and written communication skills
Ability to perform root cause analysis
Ability to analyze data for trends and tracking
Excellent presentation skills

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

Competitive base salary and bonus opportunities
Paid time off (three-week minimum)
Medical, dental and vision starting day one
401(k) with employer match
Paid parental leave
Child and family care assistance (dependent care FSA with employer match up to $2500)
Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
Tuition assistance
Wellness program with savings of up to $4,000 per year on insurance premiums
...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.