• Serve as the first point of contact for customer inquiries via phone and email, providing prompt and professional support.
• Handle new rental inquiries, including unit sizes, pricing, availability, and converting inquiries into reservations and move-ins.
• Assist existing customers with leasing questions, move-ins, move-outs, billing, and account-related concerns.
• Update and maintain customer accounts and records in the storage management system.
• Follow up on past-due accounts and coordinate collections communications.
• Coordinate and follow up on customer requests to ensure timely resolution, including working with site maintenance personnel when needed.
• Provide general administrative support during downtime between calls.
Client Information
A Canadian self-storage company that provides secure, affordable, and convenient storage solutions for residential and commercial customers. The company operates multiple locations across Manitoba, Alberta, and Ontario, offering a variety of storage unit sizes for personal belongings, business inventory, vehicles, and seasonal equipment. Its services include 24/7 facility access, online reservations, secure storage, and responsive customer support.
Must Haves
• This role is only open to Filipinos permanently residing in the Philippines
• Excellent spoken English, clear and easily understood by rural and small-town North American callers. This is the single most important requirement for the role
• Minimum 2-3 years of phone-based customer service experience, both inbound and outbound
• Proven experience working North American business hours
• Strong written English for email and text correspondence with customers
• Proficiency with cloud-based software and able to learn new systems quickly
• Professional, patient, and calm when handling frustrated or confused customers
Nice to Haves
• Experience in self-storage, property management, multifamily, or real estate
• Collections or past-due account call experience
• Sales orientation with a track record of converting inquiries into bookings or rentals
• Experience with property management software (the company uses 6storage and Easy Storage Solutions)
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
