Daily Tasks:
• Manage inbound customer enquiries by responding promptly to new leads via phone, email, and SMS while providing an excellent customer experience
• Qualify prospective customers by gathering project information, understanding their requirements, and determining the appropriate next steps
• Coordinate and schedule on-site quotations by managing consultant calendars and booking appointments based on location and availability
• Maintain accurate customer records by updating the CRM, tracking lead progress, and ensuring all information is current throughout the sales pipeline
• Nurture leads through timely follow-up communications via email, SMS, and relevant documentation to maximize engagement and conversion opportunities
• Provide administrative support by preparing contracts, managing customer correspondence, and assisting with day-to-day sales administration to support business growth
Working Shift:
• Must be available to work split shifts from 8:00am - 10:00am and 3:00pm - 5:00pm Australian Eastern Standard Time
Client Information
The Company is a growing residential services provider dedicated to delivering high-quality workmanship and outstanding customer service. They are committed to providing reliable solutions while ensuring a seamless and positive experience for every customer.
Must Haves
• This role is only open to Filipinos permanently residing in the Philippines
• Proven experience in appointment setting and calendar coordination
• Experience qualifying leads and managing customer enquiries
• Background in sales support or sales administration
• Proficiency in HubSpot or a similar CRM platform
• Proficiency in Google Workspace (Gmail, Google Calendar, Google Docs, and Google Sheets)
• Strong customer relationship management and communication skills
Home Office Requirements
Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
Connect With Us
https://virtualcoworker.com.ph
https://virtualcoworker.com/our-culture
https://www.facebook.com/virtualcoworker
https://www.linkedin.com/company/virtual-coworker
