Restaurant Account Manager

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals. 

The Role

Sharebite is looking for a sharp, highly motivated individual to join our Restaurant Operations Team. As a Restaurant Account Manager, you’ll own a portfolio of restaurant partners and be accountable for their ongoing performance on the platform. This role is focused on building strong, collaborative partnerships while also driving reliability, consistency, and long-term success. You’ll anticipate how restaurant decisions are made, balance the realities of restaurant operations with Sharebite’s standards, and proactively address issues that impact performance. You should be comfortable operating in live environments, making judgment calls under pressure, and working cross-functionally to resolve issues quickly. Success in this role requires a strong understanding of restaurant operations, the ability to influence without being heavy-handed, and a hands-on, problem-solving mindset. This is an “all hands on deck” role in a fast-paced environment, ideal for someone who enjoys ownership, accountability, and building something that works in the real world.

What You’ll Do 

• Be the go-to owner for your restaurant portfolio, proactively identifying risks, performance gaps, and opportunities for growth, and working cross-functionally to support and expand your accounts
• Drive operational improvement with restaurant partners, owning outcomes related to reliability, responsiveness, and overall performance on the platform
• Bring your analytical A-game by monitoring portfolio KPIs, identifying trends, surfacing actionable insights, and measuring the impact of operational initiatives
• Partner closely with Restaurant Sales, Logistics, and Customer Success to share feedback, resolve live issues, and continuously optimize operations and strategy
• Own the end-to-end process for building and maintaining healthy restaurant rotations — balancing variety, client preferences, performance, and real-world operational constraints, including addressing underperformance when needed
• Act as an ambassador for the Sharebite mission, brand, and product in all restaurant interactions
• Visit restaurant partners and client sites as needed to support launches, troubleshoot operational issues, and ensure smooth execution in live environments

Required Skills & Experience 

• Relevant Experience: 1–3+ years in an operations-heavy account management, client services, restaurant operations, or food / delivery / hospitality-facing role where you owned ongoing performance – not just relationships.
• Operational Ownership: Demonstrated experience managing live issues, prioritizing under pressure, and driving problems to resolution across multiple stakeholders.
• Restaurant & Partner Fluency: Comfortable working directly with restaurant owners, operators, and managers, with an understanding of how day-to-day restaurant operations, staffing, and constraints impact performance.
• Analytical & Metrics-Driven: Able to review performance data, identify trends, and use metrics to inform decisions, improvements, and tradeoffs.
• Clear, Direct Communicator: Confident representing Sharebite with external partners and internally – able to set expectations, push back when needed, and align teams quickly.
• Highly Organized & Adaptable: Proven ability to manage multiple priorities in a fast-moving environment, with comfort operating amid ambiguity and changing requirements.
• Hands-On & Field-Ready: Willing and able to visit restaurant partners and client sites as needed to support launches, troubleshoot issues, and ensure smooth execution.

Preferred Skills & Experience

• Proficiency in Salesforce
• Project Management skills
• Basic query building (SQL)
• Experience within the food tech space

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. This is a remote position.