National Account Manager
Sydney, NSW
Spencer Corporate Travel is seeking a National Account Manager will effectively manage and be the focal point for, the relationship between Spencer Corporate Travel and the corporate client company (account). This role is responsible for optimizing client travel programs, driving revenue growth, ensuring service excellence, and acting as a trusted advisor to senior stakeholders within enterprise and government organizations.
The National Account Manager will be responsible for forging working partnerships between Spencer Corporate Travel and clients to achieve joint commercial objectives and delivery of service quality.
Responsibilities
- Evaluate all client accounts on a six monthly basis to ascertain their profitability, the various elements of their travel and entertainment expenditure, and establish an overall perspective of the business, its trends and future needs.
- Contract & SLA Management. Oversee compliance with contractual obligations, service levels, and KPIs.
- Travel Program Optimization. Review travel patterns, policy compliance, supplier usage, and cost‑saving opportunities to enhance client travel programs.
- Identify operational areas that require attention.
- Supplier Collaboration. Work with airlines, hotels, car rental partners, and technology providers to secure competitive offerings and improve client value.
- Implementation of new accounts. Prepare an implementation plan for new client accounts. Ensure designated consultants are aware of the plan and appointments to meet the new company. Full briefing on their travel policy and requirements to be conducted prior to the introduction meeting.
Qualifications
- Demonstrated ability to manage corporate clients in a corporate travel environment.
- Proven experience managing complex stakeholder groups and translating policy and operational requirements into practical solutions.
- Data‑Driven Decision Making. Comfortable with analytics, reporting tools, and interpreting travel program data.
- Highly motivated and driven self-starter, with effective time management and prioritization skills.
- Strong commercial acumen and analytical capability, with confidence working with KPIs, forecasts, and client reporting.
- Highly developed relationship management skills, with the ability to establish credibility at senior levels.
- Sound understanding of corporate travel operations, systems, and processes (including online booking tools and supporting platforms).
- Strong problem-solving skills and the ability to manage issues efficiently and professionally.
- Ability to perform effectively in a dynamic, deadline-driven environment.
- Demonstrated learning agility and a commitment to staying current with industry developments.
- High level of digital proficiency, including Microsoft Office applications and CRM systems.
Working Conditions
- Full-time position with potential for flexible and/or remote working arrangements (subject to operational requirements).
- Availability to support clients across different time zones may be required from time to time.
- Occasional travel may be required for client meetings.
About Spencer Corporate Travel
Spencer Corporate Travel, a LodgeLink company, was founded in 1998 and, in its more than 25 years of experience, has built a strong reputation for delivering exceptional and tailored corporate travel solutions across Australia and internationally.
We pride ourselves on providing high-quality, bespoke travel services backed by a dedicated team of experts who genuinely care about each client’s needs.
At Spencer Corporate Travel, we’re committed to excellence and consistently go above and beyond for our clients. We’re proud to have received numerous industry awards, including being the first corporate agency inducted into the National Travel Industry Awards Hall of Fame for our service to the corporate travel sector.
Transparency and honesty are core to who we are. You can trust that every journey will be handled with care, attention to detail, and a commitment to delivering an outstanding experience, every time.
Total Rewards
At Spencer Corporate Travel, we care about our people. Here’s what we offer:
- Building a diverse and inclusive team, supporting career growth and development.
- Competitive base salaries.
- An employee charitable donation and employee referral program.
- Hotel and travel discounts.
- Regular social events and celebrations.
- 20 vacation days per year, 10 sick/emergency leave days, superannuation (not inclusive of salary), Employee Assistance Program through TELUS Health.
Spencer Corporate Travel is LodgeLink Company
About LodgeLink
LodgeLink, a Black Diamond Group company, is a tech-driven platform transforming workforce travel. We make it easy to find, book, and manage crew accommodations through a streamlined digital solution backed by a growing network of hotel and lodge partners.
We’re on a mission to simplify crew travel while saving time and money for our customers. United by our values—collaboration, agility, dependability, inventiveness, and audacity—we’re building innovative solutions and delivering standout customer experiences.
Learn more: www.lodgelink.com.au
A Black Diamond Group Company
Spencer Corporate Travel & LodgeLink are a part of Black Diamond Group, a publicly traded company with 20 years of experience in modular space and workforce solutions, operating across Canada, the U.S., and Australia.
Learn more: www.blackdiamondgroup.com
We Are an Equal Opportunity Employer
We’re committed to fostering a diverse and inclusive environment. We welcome applications from all qualified individuals, regardless of race, gender, orientation, ability, age, or background. If you need accommodation during the recruitment process, please let us know.
