Customer Service Representative (Temp, Part-time)
Remote, Canada
LodgeLink is looking for a Customer Service Representative to join our Customer Experience Team.
Reporting to the Supervisor, Customer Experience, this is a remote, work-from-home position based in Calgary, Alberta, with occasional travel to our Calgary head office for training, team events, and special meetings.
This is a contract opportunity offering a starting wage of $17–$19 per hour, depending on experience.
Availability Requirements
Selected candidates must be available to attend a mandatory two-week training program from Monday to Friday, 8:30 a.m. – 4:30 p.m. MT.
Following training, shifts will be scheduled during the following operating hours:
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Weekdays: 3:00 p.m. – 11:00 p.m. MST
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Weekends: 7:00 a.m. – 11:00 p.m. MST
While we provide advance schedules and strive to accommodate team members' preferences, availability during these hours is essential to support business needs.
About You
You are a customer-focused problem solver who thrives in a fast-paced, team-oriented environment. You build strong relationships, communicate effectively, and remain calm under pressure while delivering exceptional service. You are adaptable, detail-oriented, and passionate about creating positive customer experiences.
Experience in a contact centre, hospitality, travel, or accommodation-related environment is highly valued.
Key Responsibilities
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Assist customers with reservations, including booking, modifying, cancelling, and account support via phone, email, and chat.
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Deliver exceptional customer service by leveraging product knowledge and customer support tools.
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Resolve customer inquiries and issues while creating positive and engaging customer interactions.
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Communicate effectively with both customers and accommodation suppliers to enhance the overall customer experience.
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Identify customer needs and provide value-driven solutions by highlighting LodgeLink's products and services.
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Escalate complex issues as required and identify trends and opportunities to improve the customer experience.
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Create, review, and publish new property listings on LodgeLink.com, ensuring content is accurate, engaging, brand-aligned, and visually appealing.
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Contribute to a positive team culture by sharing successes, insights, and best practices.
Qualifications
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Availability to work shifts between 7:00 a.m. and 11:00 p.m. MT on weekends and between 3:00 pm and 11:00 pm on weeknights (no overnight shifts).
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Previous experience in the hospitality industry is required.
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Experience working with reservation systems and customer support platforms; Sabre experience is considered an asset.
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Exceptional verbal and written communication skills, including the ability to explain processes clearly and create customer-facing content.
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Strong attention to detail and organizational skills with the ability to manage bookings, tickets, and customer information accurately.
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Intermediate proficiency with Microsoft Office applications, including Excel.
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Knowledge of the hospitality, workforce accommodation, or travel industries is considered an asset.
About LodgeLink
LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.
United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.
At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.
LodgeLink Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:
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Building a diverse and inclusive team, supporting career growth and development.
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Hotel and travel discounts.
LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com
Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com
We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
Company: LodgeLink
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