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Project Car Restoration Advisor

The Eastwood Company

Role overview

Qualifications

  • Automotive restoration experience
  • Prior sales experience
  • Good communication skills
  • Comfortable working with computers and learning new systems

Responsibilities

  • Advise customers over phone, email and live chat on the best products to assist with their project or restoration
  • Provide customers with information and instructions on product use and application
  • Work within various software applications/computer systems to place orders and document actions
  • Provide world-class customer service following organizational policies and processes

Key facts

Hard skills

Automotive Engineering Product Knowledge

Other skills

  • Sales
  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
  • Self-Discipline
  • Time Management

About the company

The Eastwood Company logo

The Eastwood Company

Automotive Parts & Components

The Eastwood Company serves the DIY automotive market with unique tools and supplies for repair, restoration, and modification of cars, trucks, and motorcycles. Founded in 1978, Eastwood has been helping hobbyists and professionals to "Do The Job Right"​ for nearly 40 years.

Company details

IndustryAutomotive Parts & Components
Company size51 - 200

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Job description

Project Car & Restoration Advisors, Sales – Eastwood Automotive
Customers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car.

Our Project Advisor team assists customers in having the resources and tools needed to do the job right.

Join a team/company where:
  • The core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
  • Customers like to buy products to repair/restore/revive their automobiles
  • People like cars – talking about them, working on them, are in the hobby
  • Training is provided to better understand our products and systems
  • You participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

Great opportunity for those:
  • Tired of turning wrenches but, want to work where you get to talk cars
  • In the automotive restoration hobby who want to share their knowledge and continue to learn about it
  • With prior experience working in sales with a passion for cars and/or automotive restoration.

As a member of the Project Advisor team, you’ll:
  • Advise customers over phone, email and live chat on the best products to assist with their project or restoration.
  • Provide customers with the information and instructions on appropriate use and application of the variety of products Eastwood offers. 
  • Work within and navigate our various software applications/computer systems to place orders and document conversations/actions taken. 
  • Provide world-class customer service through following organizational policies & processes. 

You'll be more successful if you:
  • Have automotive restoration experience.
  • Have prior sales experience.
  • Take ownership for your customers
  • Comfortable working with computers and learning new systems
  • Make a commitment to learn about our products
  • Have a positive & pro-active approach in problem solving
  • Have good communication skills
  • Have spent time shopping online
  • Have experience within a contact center, but not necessary

Your schedule will be:
  • There are a number of schedules available for different times of the day.

Work Location:
  • Onsite (Pottstown, PA) or remote
  • If remote, you will need to have access to the internet, computers will be provided, and a distraction free environment

Compensation:
  • Base pay
  • Monthly Incentive based on performance.
  • SPIF opportunities

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.
Eastwood Automotive Company LLC dba The Eastwood Company (cultureindex.com)

The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

Eastwood does pre-employment drug screening and background checks.

Eastwood participates in E-Verify.

EOE

The Eastwood Company participates in E-Verify.
 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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