Logo for The Eastwood Company

Product Technical Support Advisor - Automotive Eastwood

The Eastwood Company

Role overview

Qualifications

  • Automotive restoration experience
  • Good communication skills
  • Pro-active problem solving
  • Comfortable working with computers

Responsibilities

  • Respond to customer inquiries via calls, chats, emails, and texts
  • Provide troubleshooting assistance and technical solutions
  • Educate customers on products and service plans
  • Develop technical expertise of Eastwood's tools and products

Key facts

Hard skills

Automotive Engineering ERP Systems Knowledge Computational Tools Property Ownership

Other skills

  • Problem Solving
  • Customer Service
  • Communication
  • Teamwork

About the company

The Eastwood Company logo

The Eastwood Company

Automotive Parts & Components

The Eastwood Company serves the DIY automotive market with unique tools and supplies for repair, restoration, and modification of cars, trucks, and motorcycles. Founded in 1978, Eastwood has been helping hobbyists and professionals to "Do The Job Right"​ for nearly 40 years.

Company details

IndustryAutomotive Parts & Components
Company size51 - 200

Links

LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Like talking cars, auto restoration, problem solving and helping others?

Then you've found your dream job – Eastwood Technical Support Advisor

To help our customers Do the Job Right, and experience a positive Customer experience, our Technical Support Advisor assists in navigating our customers through any obstacles or hurdles they may encounter while using Eastwood’s wide range of auto restoration tools and products. They play a critical role in helping our customers build their dream car as well as get their daily back on the road.

The Technical Support Advisor will leverage their automotive restoration knowledge to provide technical solutions and recommendations for our customers over the phone, email, chat and text.

This is a good opportunity for the individual who'd like to work in a role connected cars that does not involve turning wrenches and crawling under and around cars. You can save, and once again enjoy, doing that with your own car. 

As a Customer Solutions Technical Support Advisor, you'll:
  • Respond to customer calls, chats, emails and text providing troubleshooting assistance.
  • Become proficient in the use of the ERP & CRM systems (our ordering and information computer programs), and other digital tools used to aid in supporting the customer and their goals.
  • Provide information learned from customers to our product team, continuing to strengthen the quality of the variety of Auto-Resto tools and solutions that we provide to the community.
  • Develop a technical expertise of Eastwood’s wide range of auto restoration tools and products.
  • Provide answers to customers questions via Q&As on our website, and other social platforms.
  • Add value through educating the customer on parts, recommended consumables, and Eastwood’s Extended Service Plan (ESP)
     
You'll be more successful, if you:
  • Have automotive restoration experience
  • Take ownership for your customers
  • Are able to identify opportunities that provide value for the customer
  • Make a commitment to learn about our products
  • Are pro-active and take a positive approach in problem solving
  • Have good communication skills
  • Are comfortable working with computers and learning new systems
  • Adequate space for equipment and a quiet location if working remote
     
Your schedule:
  • We are actively looking for candidates across all shifts and, are open to part time.  Let us know what hours will work for you.
  • Tech Specialist work within the following hours:
    • 9:00am - 7:pm EST, Monday - Friday

As a member of the Eastwood Team, you'll receive:
  • Training
  • Equipment needed to get the job done
  • Vanguard 401k with 100% company match up to 5% of your pay and the match belongs to you as soon as you receive it
  • Paid time off
  • Medical/dental/vision benefits
  • Life and accidental death & dismemberment insurances
  • Voluntary benefits - identify protection, additional life and accident insurance
  • Eastwood merchandise discount

Eastwood provides solutions that inspire our customers to make it their own in the DIY automotive niche. We do this by educating and inspiring, ensuring product quality through in-house research, development and testing, and providing professional results at DIY prices.

Are you ready to join the team? We look forward to hearing from you.

EOE

The Eastwood Company participates in E-Verify.
 

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Technical Support Director Related jobs

EstoniaTechnical Support Director

Other jobs at The Eastwood Company

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.