Job Title: Intake & Referrals Coordinator
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
A highly personable, proactive, and client-focused Intake & Referrals Coordinator is sought to support referral conversion and intake operations within an ABA therapy environment. The successful candidate will be responsible for responding to new referrals, engaging with prospective families, guiding them through the enrollment process, and managing the intake process from initial contact through onboarding. This role requires someone who is friendly, professional, highly responsive, and motivated to ensure families successfully join the agency while receiving an exceptional client experience.
Key Responsibilities
- Respond promptly to incoming referrals generated through Meta lead campaigns and referral channels
- Contact prospective families via phone, email, and text messaging
- Build rapport and establish trust with families through professional and compassionate communication
- Guide families through the enrollment and onboarding process
- Conduct intake calls and gather required client information and documentation
- Clearly explain agency services, processes, and next steps to prospective clients
- Maintain consistent follow-up with referrals to maximize conversion rates
- Track referral status and maintain accurate records within company systems
- Coordinate with internal teams to ensure smooth onboarding and service initiation
- Maintain accurate intake documentation and administrative records
- Support additional intake, referral, and client coordination activities as required
Requirements
- Bachelor’s degree (BA/BS) highly preferred
- Previous experience as an Intake Coordinator, Intake Specialist, Referral Coordinator, Client Intake Coordinator, or similar intake-focused role required
- Intake coordination experience is required
- Strong customer service and client relationship management experience preferred
- Exceptional communication and interpersonal skills required
- Must be extremely personable, friendly, and professional in all interactions
- Strong initiative and self-motivation required
- Ability to work with urgency and proactively manage referral pipelines required
- Strong organizational and follow-up skills required
- Ability to build trust and create a positive experience for prospective families required
- Strong attention to detail and administrative accuracy required
- Experience working in healthcare, ABA services, behavioral health, or related environments preferred
- Experience working with Meta Leads, referral management systems, or lead-generation platforms preferred
- Ability to work independently in a remote environment
- Reliable internet connection and a suitable home office setup
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
