Role overview

Qualifications

Proven years of progressive international benefits administration experience within the designated region.
Proven capability in aggregating and analyzing complex data sets, census files, and plan documents.
Strong problem-solving and influencing skills within a matrixed environment.
Professional fluency in verbal and written English is required; additional European language is a high advantage: French or Spanish or Portuguese.

Responsibilities

Execute end-to-end administration for benefit plans, including vendor implementation, onboarding/offboarding, annual open enrollments, and plan renewals.
Conduct routine QA on data files, manage eligibility tracking, resolve errors within HR systems, and serve as the regional escalation point for complex employee benefit queries.
Monitor vendor KPIs and Service Level Agreements while managing routine benefits billing, including PO setup, invoice reviews, and vendor payment processing.
Establish and monitor compliance obligations for all regional benefit and paid-time-off programs, keeping the regional compliance matrix meticulously updated and audit-ready.

Key facts

Remote from: Poland
Full time
Senior (5-10 years)
Portuguese, English, French, Spanish

Hard skills

Benefits Administration Vendor Management ServiceNow Organizational Strategy Process Automation Systems

Other skills

Problem Solving
Communication
Teamwork

About the company

Crozier Fine Arts

We believe that art has the power to change our lives and the world for the better; how art gets there- from museums across the world to regional art galleries to the intimacy of someone’s home- matters to us. If you share this belief, please join us in our mission to be the primary service provider for the people and entities responsible for the care, movement, and long-term preservation of art and culture. Crozier is seeking a Marketing Manager in our New York location to join our team. Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, storing and protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artefacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra High-resolution 3D scanning, digitization, and bespoke archival solutions are some of the specific services Crozier’s affiliation with Iron Mountain affords.

Company details

Company size501 - 1000

Links

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Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced, detail-oriented Senior Analyst, Global Benefits to join our Global Benefits team.

In this role, you will be responsible for the seamless end-to-end implementation, ongoing administration, and operational governance of benefit plans across your designated region (EMEA).

You will act as a regional Subject Matter Expert (SME), balancing global corporate consistency with vital local relevance.

This role requires a unique blend of rigorous operational execution, strong vendor management, and empathetic communication to optimize the "Mountaineer" experience.

What You'll Do (Responsibilities)

In this role, you will:

Benefits Administration & Lifecycle Management: Execute end-to-end administration for benefit plans, including vendor implementation, onboarding/offboarding, annual open enrollments, and plan renewals.
Data Quality & Escalation Support: Conduct routine QA on data files, manage eligibility tracking, resolve errors within HR systems (Workday, ServiceNow), and serve as the regional escalation point for complex employee benefit queries.
Vendor & Billing Management: Monitor vendor KPIs and Service Level Agreements (SLAs) while managing routine benefits billing, including PO setup, invoice reviews, and vendor payment processing.
Compliance, Governance & Audit: Establish and monitor compliance obligations for all regional benefit and paid-time-off (PTO) programs, keeping the regional compliance matrix meticulously updated and audit-ready.
Stakeholder Collaboration & Communications: Partner with the Benefits Center of Excellence (COE), Total Rewards peers, and local HR teams to draft clear employee-facing benefit materials and aggregate operational data for executive dashboards.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

Experience: Proven years of progressive international benefits administration experience within the designated region.
Technical & Data Acumen: Proven capability in aggregating and analyzing complex data sets, census files, and plan documents. Practical knowledge of Workday and ServiceNow is highly preferred.
Core Competencies: Strong problem-solving and influencing skills within a matrixed environment, exceptional organizational agility to manage competing priorities, and a continuous-improvement mindset focused on process automation.
Language Skills: Professional fluency in verbal and written English is required; additional European language is a high advantage: French or Spanish or Portuguese

What We Offer (Benefits)

Location: Full-Time Remote (Target Regions: Romania, Poland, Hungary
Competitive compensation and benefits aligned with your experience.
Flexible work options to support an excellent work-life balance.
Comprehensive regional health, wellness, and retirement plans.
Generous paid time off and holiday packages.
Robust opportunities for continuous learning and professional growth within a global organization.

#LI-REMOTE

Category: Human Resources