Customer Success (Senior) Analyst

Company Description

NielsenIQ (NIQ) is a global information and measurement company with leading market positions in marketing and consumer information, online intelligence and mobile measurement.

Job Description

This role is responsible for enabling NIQ and its clients to achieve critical business objectives, including client satisfaction and financial growth, by delivering high-quality analytics, actionable insights, and exceptional client engagement. Through the analysis of consumer, market, and retail measurement data, this role drives informed decision-making, identifies growth opportunities, and delivers meaningful business insights while fostering strong client partnerships and ensuring research excellence.

• Take ownership of the quality of client deliverables, including datasets, reports, and other outputs, while supporting service stability and operational excellence.
• Manage client relationships and deliver high-quality analytics, insights, and presentations aligned with client needs and NIQ standards.
• Analyze and synthesize multiple data sources to generate actionable business insights and support decision-making.
• Create impactful reports, dashboards, and data-driven stories that communicate key findings effectively.
• Build strong relationships with clients and internal stakeholders, collaborating cross-functionally to understand business objectives and identify growth opportunities.
• Deliver training and maintain expertise in research methodologies, analytical techniques, and NIQ solutions.
• Drive continuous improvement by contributing to or leading process enhancement initiatives that improve client service, operational efficiency, and team productivity.
• Contribute to business growth and continuous process improvement through proactive problem-solving and innovation.
• Demonstrate NIQ values through collaboration, knowledge sharing, integrity, and a commitment to excellence in client service.

Qualifications

• Bachelor’s Degree, preferably in Marketing or related field and with less than 2 years working experience. Fresh graduates are welcomed to apply
• Experience in market research industry is a plus
• Strong analytical mind and proactive
• Ability to deliver the analytic presentation to client
• Native level Korean and strong business English skill is required
• Good oral and written communication and presentation skills
• Technically proficient in MS Office(Excel, PowerPoint) applications
• General interest in consumer packaged goods industry and retail/trade environment
• Confidence working with numbers and structured data

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion