Role overview

Qualifications

Strong experience in data analytics, program management, or financial operations
Strong knowledge of solution design, root cause analysis, and dataset evaluation
Proven ability in dashboard creation, financial reporting, and managing opportunities within Salesforce
Exceptional communication skills

Responsibilities

Collect and analyze customer data to identify activity trends and document recommended activity caps
Provide Subject Matter Expert support for solution design and program development
Review invoices for accuracy and manage the financial integrity of each deal
Create and maintain monthly dashboard reporting for Managed Service Program accounts

Key facts

Remote from: Colombia, Mexico
Full time
English

Hard skills

Financial Management Root Cause Analysis Dataset Corporate Financial Reporting Salesforce Process Improvement

Other skills

Program Management
Communication

About the company

Crozier Fine Arts

We believe that art has the power to change our lives and the world for the better; how art gets there- from museums across the world to regional art galleries to the intimacy of someone’s home- matters to us. If you share this belief, please join us in our mission to be the primary service provider for the people and entities responsible for the care, movement, and long-term preservation of art and culture. Crozier is seeking a Marketing Manager in our New York location to join our team. Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, storing and protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artefacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra High-resolution 3D scanning, digitization, and bespoke archival solutions are some of the specific services Crozier’s affiliation with Iron Mountain affords.

Company details

Company size501 - 1000

Links

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Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated Program Manager, Managed Service Program Analytics to join our Managed Service Program team.

In this role, you will be responsible for solution design, data analysis, and financial stewardship to manage the financial integrity of our Managed Service Program accounts. You will collect and analyze customer data to identify trends, recommend activity allotments, and work closely with sellers on program development while ensuring highly accurate client billing and post-signature oversight.

Our team focuses on driving strategic program growth and financial accuracy by transforming complex customer data into actionable program solutions and reliable dashboard reporting.

What You’ll Do

In this role, you will:

Data Analysis & Trend Identification: Collect and analyze customer data to identify activity trends, develop root cause analysis for data anomalies, and document recommended activity caps.
Solution Design & Program Development: Provide Subject Matter Expert support for solution design and program development, working closely with Sales and implementation teams to support new contract implementations.
Financial Stewardship & Invoicing Oversight: Review invoices for accuracy, coordinate invoicing for program overages, and closely manage the financial integrity of each deal.
Reporting & Pipeline Management: Create and maintain monthly dashboard reporting for Managed Service Program accounts and manage opportunity reporting in Salesforce.
Process Improvement: Identify program gaps and drive continuous process improvements across the managed service ecosystem.

What You’ll Bring

The ideal candidate will have:

Strong experience in data analytics, program management, or financial operations.
Strong knowledge of solution design, root cause analysis, and dataset evaluation.
Proven ability in dashboard creation, financial reporting, and managing opportunities within Salesforce.
Exceptional communication skills to provide Subject Matter Expert support to Sales teams and cross-functional stakeholders.

What We Offer

Competitive compensation and benefits aligned with experience.
Flexible work options and alternative work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.

If you are a data-driven professional ready to shape the financial integrity and design of our premier programs, we invite you to apply today!

Category: Project/Program Management Group