Senior Product Manager, Parcel Shipping Platform & Integrations

What You’ll Do:

Standalone Parcel Product (35%):

• Own the Standalone Parcel offering and its flexible integration model (direct API, Stord-centric, and hybrid/customer-system flows).

• Own the Standalone Parcel APIs and the Parcel Rating API that lets customers and other Stord services retrieve quotes without initiating a label workflow.

• Own supporting capabilities that make the API production-ready for external brands, including address validation and the manifest API for shipment visibility.

• Partner with the Commercial Product Owner, go-to-market, and the Director of TMS — bringing your own product vision for the portal and APIs, not just turning requirements into specs.

External TMS & Carrier Integrations (25%):

• Own the integrations to external TMS providers — Shipium (primary) and EasyPost (secondary) — including integration roadmaps, capability gaps, and escalations.

• Lead evaluation, onboarding, and integration of emerging international providers as Stord expands its global footprint.

• Own vendor-account support, including bring-your-own-carrier and drop-ship scenarios that broaden the brands Stord can serve.

• Drive the strategy to keep business-critical logic internal while using external providers for what they do best (e.g. label generation).

Tracking & Visibility (15%):

• Own external tracking integrations (e.g. EasyPost) and the evaluation of additional providers to fill tracking gaps, especially internationally.

• Own time-in-transit as an externally-informed capability and the manifest visibility that brands rely on.

• Deliver a unified, dependable tracking experience across a heterogeneous carrier network.

Acquired-Business & Cross-System Integration (15%):

• Lead the integration of newly acquired businesses (e.g. W2G, and future acquisitions) onto the Stord platform, in coordination with Core TMS for any audit/rating changes.

• Own the exposure of TMS rating and charge data to other Stord systems, including parcel rates and audited charges surfaced in the OMS.

• Own manifesting workflows that connect Stord to brands’ fulfillment processes.

Partner & Vendor Management (10%):

• Serve as the product relationship owner for external TMS, carrier, and tracking partners.

• Run point on establishing relationships with additional providers for international expansion.

• Represent Stord’s integration needs in commercial and technical discussions with partners.

What You’ll Need:

Integration & API Product Expertise:

• Hands-on experience owning API products and external integrations at meaningful scale.

• Understanding of integration patterns (direct, hybrid, system-to-system) and how to meet customers with different technical capabilities.

• Familiarity with carrier and TMS APIs and the realities of integrating heterogeneous external systems.

• Instinct for versioning, reliability, error handling, and the operational realities of running integrations in production.

Commercial Product Sense:

• Track record building B2B or platform products that generate revenue — ideally taking an internal capability to an external, commercial offering.

• Understanding of how API-first products are packaged, onboarded, and adopted.

• Ability to align product decisions with revenue, margin, and go-to-market needs.

Carrier & Logistics Ecosystem Knowledge:

• Familiarity with parcel carrier operations, tracking, and manifesting.

• Exposure to external TMS providers (Shipium, EasyPost, or comparable) and how they fit a broader stack.

• Experience with or strong interest in international parcel shipping, including tracking and carrier complexity.

Partner Management & Execution:

• Experience managing external vendor and partner relationships, both commercial and technical.

• Ability to evaluate and onboard new providers with a clear build-vs-buy-vs-integrate framework.

• Strong concept docs, user stories, and acceptance criteria, and comfort in a defined product-engineering workflow.

What Gets Us Really Excited:

• You have taken an internal capability and turned it into an external, API-first product that generated revenue.

• You have owned a portfolio of third-party integrations and have strong opinions on how to evaluate and prioritize them.

• You have built tracking, manifesting, or visibility products across multiple carriers or providers.

• You have integrated an acquired business onto a platform and understand the messiness involved.

• You think about the customer and the revenue even when the work is deeply technical.

• You have built a customer-facing shipping or logistics product, or comparable) and have strong, specific opinions about where that kind of product should go next.

Key Technical Areas:

Standalone Parcel & APIs:

• API-first product design and external integration patterns

• Parcel Rating API and quote-without-label flows

• Address validation and manifest APIs

• Multi-tenant and external-customer considerations

Carrier & TMS Integrations:

• External TMS provider integration (Shipium, EasyPost) and emerging international providers

• Carrier onboarding and vendor-account / bring-your-own-carrier support

• Integration reliability, error handling, and versioning

Tracking & Visibility:

• External tracking integrations and provider evaluation

• Tracking aggregation across a heterogeneous carrier network

• Time-in-transit and manifest visibility

Cross-System & Acquired-Business:

• Acquired-business onboarding (e.g. W2G) and platform integration

• Exposing parcel rates and audited charges to the OMS (S1C)

• Coordination with Core TMS on rating/audit dependencies