Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Application Development Business Analysis Software Testing Internal Documentation Project Management Automotive Engineering Project Collaboration

Other Skills

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Customer Service
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Communication
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Problem Solving

Roles & Responsibilities

Minimum of 3–5 years of experience as an Application Support Specialist or similar role
Related post-secondary education and industry certifications (IT, Computer Science, or related field)
Experience developing business requirements
Excellent interpersonal and customer service skills

Requirements:

Provide technical support and assistance regarding software applications
Liaise with stakeholders to gather business requirements and optimize application components
Maintain documentation of support activities and knowledge sharing
Create business and functional requirements, test cases, and test plans

Job description

Join the ride!

Position: Application Support Analyst
Dealership: ACX Corporate Support
Location: Remote (Eastern Time Zone Preferred)
Classification: Full-time, Immediate hire

ACX Corporate Support we have an enthusiastic and highly effective team with no end of challenging and interesting work. Our company is a recognized national leader in business innovation and has featured in the top 30 best performing companies on the TSX. The company and our team are growing, and the expansionary mindset holds considerable potential for the right person.   

Your area of focus.

As an Application Support Analyst for AutoCanada’s Collisions Centres & Hail Department (ACX), you will provide business and systems analysis, requirement gathering, software testing and application support on projects, enhancements and operations related to its information systems. You will succeed in this role if you are an energetic self-started who thrives in a fast-paced environment. You will bring strong communications skills and enjoy collaborating with others and applying technology to find creative solutions. Your combination of business acumen and deep technical expertise will ensure the organization continues maturing its IT capabilities.

What drives your day-to-day?
Provide technical support and assistance to staff at ACX regarding software applications, including troubleshooting, issue resolution, and user guidance.
Liaise with stakeholders from both AutoCanada Home Office and ACX, IM/IT and 3rd parties to gather business requirements and then optimize components within the application suite.
Maintain documentation of support activities, including incident logs, resolutions, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing.
Work directly with AutoCanada’s Collision Centers to understand and document their existing business processes and functionality.
Create business and functional requirements, test cases, and test plans for the implementation of new and existing systems.
Propose recommendations and present to management and stakeholders on changes and improvements to system solutions to optimize business processes.
Co-ordinate with the Information Management team to ensure systems are configured and optimized for the successful delivery of business intelligence services to ACX staff.
Ensure that IT service management and documentation systems are kept up to date.
Manage small IT projects to ensure standardization.
Be involved in and provide IT expertise for larger initiatives.
Some travel may be involved.

What are the must-haves…

Minimum of 3–5 years of experience working as an Application Support Specialist, Technical Business Analyst, or in a similar role.
Related post-secondary education and industry certifications (IT, Computer Science, or related field).
Experience developing business requirements, leading workshops, and conducting fit-gap analyses.
Experience providing remote support for a geographically distributed organization.
Excellent interpersonal and customer service skills.
Quick learner with a demonstrated ability to produce documentation and share knowledge effectively with others.
Self-starter capable of working independently and collaboratively within a fast-paced, highly dynamic environment.
Familiarity with automotive operations is considered an asset.

The Perks.

Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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