Global BPO Performance Excellence Leader

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Planning

Job Sub Function:

Multi-Family Supply Chain Planning

Job Category:

People Leader

All Job Posting Locations:

California (Any City), Florida (Any City), Guaynabo, Puerto Rico, United States of America, New Jersey (Any City), Pennsylvania (Any City), Texas (Any City), Zug, Switzerland

Job Description:

Johnson & Johnson is recruiting for a Global BPO Performance Excellence Leader . This role can be located at a Johnson & Johnson site within the United States (NJ, PA, CA, FL, TX, or  Guaynabo, Puerto Rico), or internationally in Zug, Switzerland, or São Paulo, Brazil.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ (https://www.jnj.com/).

ABOUT MEDTECH 

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. 

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech 

Job Summary

The Global BPO Deliver Performance Excellence Leader serves as the business authority for operational excellence across the J&J MedTech Deliver network.

This role is responsible for defining and governing global operational standards, ensuring consistent execution across all distribution centers (both J&J-owned and 3PL-operated). Acting as the Global Business Process Owner (BPO), the leader drives continuous improvement, benchmarking, and cost-to-deliver intelligence to enhance service performance, cost efficiency, and overall network excellence.

Key Responsibilities

Operational Standards & Network Consistency

• Define and deploy global operational standards across all distribution center sites
• Ensure consistency across J&J-owned and 3PL-operated facilities
• Establish and govern DC archetypes, including performance expectations and operating models
• Monitor adherence and drive standardization across regions

Operational Excellence Focus Areas

• Own global standards and governance across key areas, including:
  • Site master planning
  • Continuous improvement (Lean, JJOS, Visual Management)
  • Health, Safety, Quality, and EHS
  • Performance management, SLAs, and site scorecards
  • Packaging optimization, waste reduction, and operational efficiency

Benchmarking & Intelligence

• Lead internal and external benchmarking to generate industry and competitive insights
• Develop and deploy Cost-to-Deliver/Serve models and strategies
• Provide data-driven insights to optimize performance and inform strategic decisions

Continuous Improvement & Capability Building

• Define and deploy methodologies for continuous improvement across the network
• Establish and lead global communities of practice
• Promote a culture of innovation, operational excellence, and best-practice sharing

Global BPO Leadership

• Act as Global Business Process Owner for Deliver Performance Excellence
• Own process governance, standardization, and harmonization globally
• Approve global standards and manage deviations or localizations
• Ensure alignment to customer-centric outcomes and measurable business value

Leadership & Talent Development

• Build and lead a high-performing global team
• Drive leadership capability, succession planning, and talent development
• Champion diversity, inclusion, and employee wellbeing
• Foster a high-performance culture aligned to J&J Credo values

Compliance & Governance

• Ensure compliance with company policies, regulatory standards, and HSE requirements
• Elevate risks, issues, and improvement opportunities to senior leadership
• Support ongoing operational excellence and transformation initiatives

Qualifications

Experience

• 12–15+ years of progressive experience in Supply Chain Operations, Operational Excellence, or Distribution/Warehouse Management
• Proven track record deploying operational standards across global logistics networks
• Strong experience in:
  • Benchmarking and performance analytics
  • Cost-to-Serve/Deliver modeling
  • Continuous improvement methodologies (Lean, Six Sigma)
• Experience in Medical Device, Pharmaceutical, or regulated industries preferred

Education

• Bachelor’s degree required
• Master’s degree (Supply Chain, Engineering, Business, or related field) preferred

Skills & Competencies

• Deep expertise in distribution center operations and operational excellence frameworks
• Strong analytical capabilities (benchmarking, process mapping, data mining)
• Experience developing and enforcing global operational standards
• Knowledge of EHS, quality, and regulatory requirements in logistics environments
• Strong stakeholder management and influencing skills in a global matrix
• Change leadership mindset with ability to drive continuous improvement culture
• Excellent communication and executive presentation skills

Certifications (Preferred):

• Lean Six Sigma Black Belt (or equivalent)
• APICS, CSCP, or equivalent supply chain certification

Location & Travel

• Location: Flexible / Global
• Travel: ~25% (domestic and international)

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 
 
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

“If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.”

Required Skills:

Preferred Skills:

Analytical Reasoning, Budget Management, Demand Forecasting, Demand Planning, Developing Others, Distribution Resource Planning (DRP), Financial Competence, Inclusive Leadership, Inventory Optimization, Leadership, Lean Supply Chain Management, Manufacturing Flow Management, Materials Handling, Organizing, Procurement Policies, Report Writing, Strategic Supply Chain Management, Supply Planning