Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Regional Director KY/VA OTP’s

An OTP (Opioid Treatment Program) clinic is a specialized, highly regulated facility that provides Medication-Assisted Treatment (MAT) for Opioid Use Disorder (OUD). These clinics combine FDA-approved medications (like methadone or buprenorphine) with counseling and behavioral therapies to help patients recover safely.

The Crossroads Regional Director of Business Operations for KY/VA OTP’s will manage 8 centers (4 in VA and 4 in KY) and is responsible for delivering consistent business results by setting clear performance expectations, executing against key performance indicators, and balancing short-term demands with long-term strategic priorities. A strong understanding of local market dynamics, customer needs, and competitive environments is critical to shaping strategies that drive growth and strengthen market position. This position is accountable for building high-performing teams that consistently meet or exceed KPIs, achieves growth, and delivers operational excellence through strong leadership, strategic clarity, and disciplined execution.

• Establish and drive achievement of business goals, objectives, and Key Performance Indicators

• Develop and communicate a clear regional strategy aligned with organizational objectives

• Execute strategy while identifying potential gaps, enabling risk mitigation efforts, while ensuring consistent performance delivery

• Lead regional talent management efforts, including but not limited to attracting, onboarding, engaging, developing, and retaining high-performing talent

• Foster a high-performing and inclusive culture rooted in trust, accountability, collaboration, and continuous improvement.  Proactively address performance, talent, and operational challenges to sustain business success

• Manage full P&L responsibility for multiple centers, including budgeting, forecasting, and financial performance optimization; monitor key financial metrics, identify risks, and implement strategies to protect and grow profitability

• Balance short-term operational demands with long-term strategic priorities

• Analyze and respond to local market dynamics, customer needs, and competitive landscape

• Ensure compliance with regulatory and industry standards while adapting to evolving trends

• Promote cross-functional collaboration to optimize efficiency, performance and execution

• Drive continuous improvement and innovation to enhance productivity, margins, and growth

• Build and maintain strong relationships with internal and external stakeholders

 Schedule & Locations

This is a remote role that travels and is in centers. When working on-site, the employee operates in a professional office setting. While working remotely, the employee is expected to maintain a productive home office environment that supports effective job performance.  The role requires the ability to effectively transition between in-office and remote settings, maintain consistent productivity, and utilize technology to collaborate, communicate, and perform job responsibilities across both environments. This position requires extensive travel, up to 75%, including but not limited to automobile, air travel, etc. Corporate visits average quarterly. Convenient locations for this role to be based would include Eastern TN, Western/Central NC, WV, VA, KY. Other close surrounding states will be considered as well.

Education and Requirements

• Bachelor’s degree in Behavioral Health, Healthcare, or a related field preferred; equivalent combination of education and relevant experience will be considered.

• Master’s degree in Human Services, Behavioral Health, or a related field preferred.

• Minimum of five years of leadership or management experience required.

• Experience in substance use disorder treatment and/or mental health services strongly preferred.

Benefits Package

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees