Technical Customer Success Manager

Description

We are looking for a Technical Customer Success Manager to join a fast-growing cybersecurity SaaS company that helps organizations secure their modern software development lifecycle and software supply chain.

This is a highly collaborative, customer-facing role where you will work closely with Product, Engineering, and Sales teams to ensure customers achieve maximum value from the platform. You will serve as a trusted advisor, driving customer adoption, retention, and long-term success.

Key Responsibilities:

Customer Onboarding & Enablement

• Lead onboarding and implementation processes for new customers.
• Deliver product training and best-practice guidance.
• Support customers in integrating the platform into their existing workflows and environments.

Customer Relationship Management

• Build and maintain strong relationships with key customer stakeholders.
• Act as a trusted advisor throughout the customer lifecycle.
• Ensure customers achieve their business and technical objectives.

Technical Support & Problem Solving

• Manage customer inquiries and resolve issues in a timely and effective manner.
• Provide technical guidance and support for complex customer environments.
• Partner with Product and Engineering teams to address challenges and improve customer experience.

Adoption & Growth

• Monitor customer engagement and platform usage.
• Drive product adoption and maximize customer value.
• Identify opportunities for account growth, retention, upselling, and cross-selling.
• Collaborate closely with Sales to support long-term customer success.

Requirements

Requirements:

• Bachelor's degree in Business, Computer Science, or a related field.
• 3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a similar customer-facing role within a SaaS company.
• Strong technical aptitude and ability to understand complex technical environments.
• Excellent communication and stakeholder management skills.
• Proven ability to manage multiple customers and projects simultaneously.
• Strong problem-solving skills and a proactive approach to customer success.
• Comfortable working in a fast-paced startup environment.

Nice to Have:

• Experience in cybersecurity, application security, or cloud security.
• Experience working with enterprise-level customers.
• Knowledge of DevSecOps, SDLC, or software development processes.
• Experience collaborating cross-functionally with Product and Engineering teams.
• Passion for technology, cybersecurity, and customer success.

What You'll Gain:

• Opportunity to work with cutting-edge cybersecurity technology.
• Exposure to global enterprise customers.
• Close collaboration with Product, Engineering, and Sales leadership.
• Significant impact on customer outcomes and company growth.
• Fast-paced, innovative, and high-growth environment.