Customer Success Manager

Readymode is a cloud-based, all-in-one sales engagement platform for high-volume teams. We intelligently connect sales reps with more leads in less time, maximizing productivity.

We are on a mission to “transform the way businesses communicate with their customers.” At Readymode, we live and breathe our Core Values: We get stuff done, We strive for mastery, We engage in spirited teamwork, and We are resilient. We embody these at all times, whether that relates to our clients or teammates. ReadyMode is the place to be if you like to win and value a collaborative environment that will foster your growth.

As a Customer Success Manager at Readymode, you will play a pivotal role in maintaining and expanding relationships with our existing client base. Your primary focus will be to understand client needs, drive satisfaction, and identify opportunities for growth. You will collaborate closely with internal teams to ensure client objectives are met through strategic account planning and effective communication.

What You'll Do:

Client Relationship Management:

• Cultivate and maintain strong relationships with existing clients.
• Understand client needs and objectives to effectively position our products/services.
• Act as the main point of contact and liaison between the client and internal teams.

Account Growth and Retention:

• Identify opportunities for upselling and cross-selling additional products/services.
• Develop and implement strategies to ensure client retention and satisfaction.
• Collaborate with the sales team to explore new business opportunities within existing accounts.

Strategic Planning:

• Analyze client data and market trends to identify areas for account growth.
• Develop account plans and strategies to achieve revenue and growth targets.

Communication and Collaboration:

• Effectively communicate client needs and feedback to internal teams.
• Collaborate with cross-functional teams to ensure the timely and successful delivery of our products/services.

 Issue Resolution:

• Address and resolve client concerns, issues, or escalations promptly.
• Work closely with internal teams to ensure client satisfaction and problem resolution.

Required Qualifications/Experience:

• Bachelor’s degree in a related field; or equivalent experience preferred.
• 5+ years of experience as an Account Manager, Customer Success Manager, or similar role, within the SaaS or technology industry.
• Demonstrated success in client relationship management and achieving sales targets.
• Strong analytical skills with the ability to interpret client data and trends to drive strategic decisions.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strategic thinker with the ability to develop and implement effective account plans.

The Perks and Benefits

• The tools you need to get the job done - company computer sent to you & Amazon Business Account for your WFH set up
• Group RRSP matching
• A full benefits package that starts day 1
• Opportunity to participate in our Employee Stock Option Plan
• An education and training grant in your second year
• Remote and Flexible Work Opportunity 

Compensation: $110,000-$120,000 OTE